Hayley Wendel
Riverview,FL
Summary
Dynamic Sales Associate with proven expertise at Winn Dixie, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in POS operations and cash handling, I fostered strong client relationships, streamlined checkout processes, and trained new staff, contributing to a welcoming shopping environment and driving repeat business. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Winn Dixie
Riverview, FL
08.2024 - Current
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately while maintaining a friendly demeanor.
- Stocked shelves promptly, ensuring products were organized and easily accessible for customers.
- Collaborated with team members to maintain store cleanliness and an inviting atmosphere for shoppers.
- Trained new associates on operational procedures and customer service best practices for improved team performance.
- Resolved customer concerns effectively, utilizing problem-solving skills to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
High School Diploma -
Hillsborough Community College
Tampa, FL05.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Money handling
- Client service
- Store opening and closing
- POS system operation
- Professional demeanor
- Sales training
- Adapt to diverse groups
Certification
Project Management Institute as well as Entrepreneur and Small Business
Timeline
Sales Associate
Winn Dixie
08.2024 - Current
High School Diploma -
Hillsborough Community College