Hayley Winokurzew
Cumberland Animal Clinic
Brunswick,Maine
12
years of professional experience
I am a motivated versatile professional seeking a challenging position where I can utilize my skills and experience to contribute to the success of an organization. With a strong background in customer service. I am committed to delivering exceptional results and exceeding expectations.
Work History
Customer Service Representative
2 Years 2 Months- Managed appointment scheduling, balancing urgent cases, routine visits, and follow-up care.
- Answered client calls, relayed medical updates, and resolved service concerns with professionalism.
- Processed patient check-ins, verified information, and maintained accurate medical records.
- Coordinated with veterinarians and technicians to streamline exam room flow and patient care.
- Handled billing, payments, and invoice questions while supporting smooth front-desk operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
2 Years 5 Months- Welcomed and assisted all clients ensuring a positive and professional experience via email, phone call , or in person.
- Scheduled appointments and maintained the appointment calendar.
- Handled all inbound customer calls and provided prompt and accurate assistance to inquiries and concerns
Front Desk Agent
2 Years 10 Months- Handled phone calls , emails, and reservations ensuring accuracy in guest details, while maintaining a high level of professionalism.
- Assisted in organizing and coordinating special events and conferences hosted at the hotel
- Greeted and welcomed all guests providing a warm and friendly check-in / check-out process.
- Process payments , maintain accurate billing records and reconcile accounts and the end of each shift
Hostess
9 Months- Welcomed customers, reviewed seating plans, and assigned accordingly
- Answered phones to assist guests with orders and to provide information
- Memorized menu and other required information to best help customers
Barista
9 Months- Intake of customer orders and made drinks both on the menu and customized
- Prepared food and beverage products in preparation for customer order
- Performed cash, credit, and Starbucks app payment transactions
Shift Supervisor
4 Years 2 Months- Performed duties as shift supervisor including assigned tasks to team members, managing and monitoring job performance, and maintaining product for sale
- Greeted customers, received and fulfilled orders, and completed financial transaction
- Counted cash drawers regularly and balanced cash received against recorded revenue
- Managed workplace operations to ensure quality control and satisfied customers
Education
Business Administration
degree not completed
graduated
Skills
Critical thinking
Time management
Customer/Client relations
Teamwork and collaboration
Problem-solving
Friendly
positive attitude
Timeline
Customer Service Representative
Cumberland Animal Clinic
08.2024 - CurrentRead More
Receptionist
Lucindas Day Spa
03.2022 - 08.2024Read More
Front Desk Agent
Marriott-Fairfield Inn and Suites
05.2019 - 03.2022Read More
Hostess
Antonia's Pizzeria
08.2018 - 05.2019Read More
Barista
Starbucks
08.2018 - 05.2019Read More
Shift Supervisor
Dunkin Donuts
06.2014 - 08.2018Read More
Richmond High School
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Northern Virginia Community College
Business Administration
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