Hayli Crusco
Grayslake,IL
Summary
Excelled in multi-subject instruction and curriculum knowledge, consistently enhancing educational outcomes and customer satisfaction through innovative solutions and effective team leadership. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Substitute Teacher, K-12
Oak Grove School District
08.2018 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Owner
Eggspress Cafe
08.2013 - 05.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Executive Assistant
IPA
06.2007 - 07.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Bachelors - Communications
Northeaster Illinois University
Chicago, IL06.2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Substitute Teacher, K-12
Oak Grove School District
08.2018 - Current
Owner
Eggspress Cafe
08.2013 - 05.2018
Executive Assistant
IPA
06.2007 - 07.2013
Bachelors - Communications
Northeaster Illinois University
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