Haytham Khaleq
Denver,CO
Summary
Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Service-oriented Front Desk Agent with 3.5 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events. Well-rounded Front Desk Clerk committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Reliable Front Desk Clerk with 3.5 years of experience in guest reception and customer service. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk Volunteer
Econo Lodge Hotel
Denver, CO
01.2018 - 08.2021
- Assisted with facilities maintenance needs, including basic cleaning and trash removal.
- Connected with people needing help and coordinated referrals for available services.
- Covered reception desk to help incoming guests, collect mail and maintain secure entrances.
- Answered telephone calls and directed callers to correct personnel.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Welcomed customers and answered questions.
Education
High School Diploma -
Strive Prep Rise
Denver, CO05.2021
Skills
- Attractions and amenities knowledgeable
- Multi-line phone systems
- Hospitality services
- Effective planning
- Listening skills
- Mail and packages
- Credit and cash payments
- Reservations
Languages
Spanish
Professional
English
Full Professional
Arabic
Limited
Certification
- Certified Front Desk Clerk, Choice Hotel - 2018-2021
- Certified Store Supervisor, Cam's Lobby Shop CSU - 2021-Present
- Certified Food Service Worker, La Casita DIA - 2022-2023
- Best Buy Warehouse - 2023-2024
Timeline
Front Desk Clerk Volunteer
Econo Lodge Hotel
01.2018 - 08.2021
High School Diploma -
Strive Prep Rise
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