Haze Hernández
New York,NY
Summary
Results-oriented Front End Manager with 10+ years of professional experience in 501(c)(3) organizations in various sectors of public health, education and art. Driven to analyze and streamline operations, fostering top-quality team performance. Proficient in risk mitigation, personnel management and financial oversight. Offering 6 years of leadership and administrative support expertise.
Overview
13
13
years of professional experience
Work History
Front End Manager
Latino Commission on AIDS
2024.01 - Current
- Operations: Overseeing the day to day operations of Oasis Community Pride Center. Managing and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
- Client Care: Streamlining client intake, client appointments and enhancing client navigation experience
- Events: Coordination for nationally recognized conferences, summits, and campaigns
- Communication: Streamlining effective communication among departments, stakeholders and clients
Data & Navigation Coordinator
Latino Commission on AIDS
2022.03 - 2023.12
- Data: Conducted data analysis and managed appropriate databases to meet Government Performance and Response Act deliverables
- Client Navigation : Navigated over 30,000 community members with referrals resulting in increased access to vital resources such as vaccine appointments, housing and food insecurity, legal services, employment, COVID/HIV/STI testing, and primary care
Theater Artist & Educator
Independent Contractor
2015.04 - 2022.02
- Education: Developed and executed comprehensive theater curriculum and conducted theater workshops on environmental justice, social justice, and immigration at various prestigious institutions: Bushwick Starr/Big Green Theater, Brooklyn College, Flynn Center, George Mason University, Harvard/TDM, NYU Abu Dhabi, Penn State/Schwab Theater, Playhouse Square, The Shed, and Virginia Tech Moss Arts Center
- Production: Directed Regional and National theater productions that received critical acclaim from both audiences and industry professionals alike
Sales Associate
Treasure & Bond
2011.08 - 2013.08
- Sales: Generated over $200,000 in revenue through merchandise sales of local artisans and designers that supported 18 non-profit organizations serving children and youth
Education
B.A. - Theater Arts Studies
CUNY Brooklyn College
Brooklyn, NYSundance Theater Program
New York, NY05.2018
The Public Theater
New York, NY08.2017
Skills
- Project Management
- Data Analysis
- Counseling
- Crisis Intervention
- Community Outreach
- Leadership
Language Skills
Native Spanish fluency, verbal and written
Relevant Skills
Project Management, Data Analysis, Fundraising, Research
Additional Skills
Transgender and Gender Non-Conforming Advisory Board Member for the Department of Health and Mental Hygiene (2022-2024)
Volunteer Experience
- Big Brother/Big Sister NYC - Encouraged young parents to raise health babies, avoid repeat pregnancies, stay in school, and reduce depression and loneliness (2014-2015)
- People en Español - Participated in a group of five Latinx participants to assist the digital sales planning team to improve interest and site traffic (2014)
Technical Skills
Proficient in Adobe, Canva, CRM, Microsoft Office Suite, and SMB software databases
Awards
NYC Public Health Corps Recognition for COVID-19 Response outreach (2022)
Timeline
Front End Manager
Latino Commission on AIDS
2024.01 - Current
Data & Navigation Coordinator
Latino Commission on AIDS
2022.03 - 2023.12
Theater Artist & Educator
Independent Contractor
2015.04 - 2022.02
Sales Associate
Treasure & Bond
2011.08 - 2013.08
B.A. - Theater Arts Studies
CUNY Brooklyn College
Sundance Theater Program
The Public Theater
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