Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hazel Coles

Boise,ID

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Manager

Stella's Ice Cream
04.2021 - 08.2024


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Customer Service

Target
11.2022 - 03.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Bachelor of Science - Psychology

Boise State University
Boise, Idaho
05.2027

High School Diploma -

Skyview High School
Nampa, Idaho
05.2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Attention to Detail

Timeline

Customer Service

Target
11.2022 - 03.2023

Manager

Stella's Ice Cream
04.2021 - 08.2024

Bachelor of Science - Psychology

Boise State University

High School Diploma -

Skyview High School

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Hazel Coles