Hazel Otto
32611 Knoxville Rd, Richland,MO
Summary
Profitable Leasing Director with 6 years of experience handling tenant and rental issues. Skilled in overseeing properties, showing properties to potential tenants and managing maintenance requests. Successful implementing policy and procedures and enforcing all property safety regulations. Energetic Director of leasing offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
13
13
years of professional experience
Work History
Director of Leasing
Professional Management Group
08.2017 - Current
- Meet with Owners and go over Management agreements.
- Do all advertising for the unit for rent.
- Conduct all showings.
- Processed all background checks for credit and criminal on any potential tenants.
- Wrote the lease and met with tenants to have them signed and to collect the security deposits and rent.
- Approved all owners billing.
- Tracked and monitored all payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedure's to maintain properties to hightest standards.
- Schedule and perform all move in, move out, and quarterly walk throughs.
- Point of contact for all owners, tenants, and vendors.
- Compile a spreadsheet for a waitlist of people looking for rentals. This shows how many bedrooms they need, their move in date, and the allowance they have set aside for rent.
- Determine what needs fixed and or replaced in regards to appliances and furniture.
- Contacted and scheduled vendors for work that would need to be done on units/houses.
- Maintain all keys to each unit in a lockbox.
Director of First Impressions
Keller Williams Realty
03.2016 - 07.2017
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted them to the appropriate area.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Handled all on boarding paper work for new agents.
- Scheduled all showings for all the Keller Williams agents into the showing system software.
- Answered all incoming calls.
- Distributed all the mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Office Assistant
Jones Investment Group
02.2011 - 02.2016
- Scheduled appointments for all financial advisors.
- Assisted with onboarding of new employees and their training.
- Ordered office supplies.
- Scheduled and coordinated all travel arrangements for management.
- Organized events.
- Input data into spreadsheets.
- Distributed mail.
Education
Associates - Accounting
Metro Business College
Rolla, MO08.1994
Skills
- Licensed Real Estate Agent in Missouri since 2019
- Tenant Screening
- Lease Renewals
- Resident Relations
- Property Showing
- Lease Agreement Preparation
- Rent Collection
- Property Inspection
- Fair Housing Regulations Knowledge
- Attention to detail
- Time management
- Team Player
Timeline
Director of Leasing
Professional Management Group
08.2017 - Current
Director of First Impressions
Keller Williams Realty
03.2016 - 07.2017
Office Assistant
Jones Investment Group
02.2011 - 02.2016
Associates - Accounting
Metro Business College
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