Hazel Sanchez
Belleville,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Progressive Neurology
Westwood, NJ
07.2024 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Customer Service Representative
Dr.Amber Medical Spa
New York, NY
02.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Ladrach Chocolate
New York, NY
01.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
High School Diploma -
Independence High School
New York, NY06.2023
Skills
- Microsoft Word
- Order Fulfillment
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Sales Expertise
- Problem-Solving Ability
- Shipping and Receiving Understanding
- Customer Service
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
New York, NY
Contact
Hackensack, NJ 10001
Timeline
Medical Receptionist
Progressive Neurology
07.2024 - 11.2024
Customer Service Representative
Dr.Amber Medical Spa
02.2020 - 08.2023
Sales Associate
Ladrach Chocolate
01.2019 - 01.2020
High School Diploma -
Independence High School