Hazel Vinson
Pensacola
Summary
Seasoned professional with a robust background in healthcare and customer service, notably at United Healthcare. Excelled in patient care and medical record handling, demonstrating strong communication and critical thinking skills. Proven track record in enhancing consumer satisfaction and operational efficiency through meticulous attention to detail and a proactive approach.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baptist Health Hospital
Pensacola, FL
12.2025 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily activities, ensuring patient comfort and safety.
- Maintained cleanliness of patient rooms and medical equipment in compliance with health standards.
- Documented patient care activities accurately in electronic health records system.
Customer Service Advocate
United Healthcare
Pensacola, Florida
10.2022 - 01.2025
- Managed 40-50 incoming calls per day from members
- Provide comprehensive assistance to health insurance consumers via phone, addressing inquiries related to claims, benefits, pharmacy, enrollment, and authorizations
- Deliver exemplary customer service, achieving consumer satisfaction through effective problem resolution and follow-up
- Proactively identify and address potential consumer issues, reducing the likelihood of repeat contact and enhancing service quality
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
Phlebotomist
LabCorp
Waterbury, USA
04.2022 - 09.2022
- Executed venipuncture and capillary blood collection across diverse age groups, ensuring adherence to proper procedures for a range of tests including drug screening and paternity testing
- Accurately entered patient data into the system, managed billing processes, and handled payments as necessary
- Prepared specimens for testing and analysis while maintaining detailed logs, upholding the integrity of patient information and specimen tracking
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Receptionist Assistant
Children's Art and Science Workshop
Manhattan, USA
12.2020 - 03.2022
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Maintained a neat, organized reception area.
- Handled confidential documents with discretion.
- Answered incoming calls and routed to appropriate personnel.
- Greeted over 20 visitors, vendors, and interview candidates per day.
Education
Medical Billing And Coding Certification -
US Career Institute
Remote Phlebotomy Certification - Phlebotomy
Northeast Medical Institute
Waterbury, CT05.2021
High School Diploma -
Renaissance High School Theatre And Tech
The Bronx, NY06.2020
Skills
- Complaint handling
- Microsoft outlook
- Project management
- Call center experience
- Data entry
- Patient confidentiality
- Calendar management
- Appointment scheduling
Certification
National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
Timeline
Patient Care Technician
Baptist Health Hospital
12.2025 - Current
Customer Service Advocate
United Healthcare
10.2022 - 01.2025
Phlebotomist
LabCorp
04.2022 - 09.2022
Receptionist Assistant
Children's Art and Science Workshop
12.2020 - 03.2022
Phlebotomy Certification - Phlebotomy
Northeast Medical Institute
High School Diploma -
Renaissance High School Theatre And Tech
Medical Billing And Coding Certification -
US Career Institute