Hazell Robinson
New York,NY
Summary
Customer Service and Relations
Results-focused in customer service and relations. Professional with strength in leadership, multitasking and managing money. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales and computer knowledge to promote revenue. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
6
6
years of professional experience
Work History
Leasing Specialist
TFC cornerstone
New York , New York
2024.07 - Current
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Organized open house events at properties to attract more prospects into the leasing pool.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Developed relationships with local real estate agents to promote available units.
- Prepared detailed reports on occupancy levels and rental income for senior management review.
Hotel Concierge
Hilton Doubletree Hotel
Norwalk , CT
2021.05 - 2024.06
- Advanced computer knowledge and Multitasking skills
- Properly communicating with customers via telephone and Email.
- Up and running with other departments within the hotel to maximize guest stays and experiences.
- Managing sales and revenue
- Exhibiting leadership skills with professionalism even in times of crisis.
Mattress Expert/Sales Associate Specialist
Mattress Firm
Fairfield County , CT
2020.09 - 2021.04
- Maintained large quantities of money, worked directly with the banks to insure funds where allocated correctly.
- Identified sales opportunities and acted on leads
- Answered product and service related questions
- Established and maintained relationships with customers to Provide outstanding customer service
- Communicated directly with multiple warehouses to insure inventory was stocked and would arrive promptly.
- Attending meetings and workshops weekly
- Working with looking for analytics and trends between various store locations.
Real Estate Sales and Marketing Assistant
Mark Walsh Brokerage firm
Fairfield County , CT
2018.06 - 2019.01
- Social media management
- Finding leads
- Building rapport with customers
- Advance computer knowledge and skills
- Configuring documents for maximum organization
Education
High School Diploma -
Fairfield Warde High School
Fairfield, CT06.2019
BBA -
Western Connecticut State University
Danbury, CTSkills
- Clerical
- Time management
- Management interaction
- Quality Assurance
- Credit card processing
- Conflict mediation
- Project management abilities
Affiliations
- Volunteered to party plan many different galas and events including the planning and decorating an entire wedding that hosted over 250 guests in Trumbull
- Black belt in tang soo doo
- Modeled for Vogues hair Spectacular show
- Awarded for speaking live on air at WPKN, a Radio Station in Bridgeport, CT.
Timeline
Leasing Specialist
TFC cornerstone
2024.07 - Current
Hotel Concierge
Hilton Doubletree Hotel
2021.05 - 2024.06
Mattress Expert/Sales Associate Specialist
Mattress Firm
2020.09 - 2021.04
Real Estate Sales and Marketing Assistant
Mark Walsh Brokerage firm
2018.06 - 2019.01
High School Diploma -
Fairfield Warde High School
BBA -
Western Connecticut State University
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