Heath Nicholson
Acworth,GA
Summary
Committed and professional Automotive and Recreational Vehicle Service and Collision Advisor with proven ability to effectively manage customer inquiries, provide accurate estimates, detailed documentation and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
Work History
Service Advisor
Open Roads
05.2023 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Virtual Auto Estimator
SnapSheet
07.2022 - 03.2023
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
Automotive Parts Specialist
Ed Voyles Hyundai
02.2020 - 07.2022
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Performed quality control checks on incoming shipments before adding them into inventory.
- Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
Insurance Appraiser
Allstate
07.2018 - 01.2020
- Maintained organized records of all completed appraisals, enabling easy retrieval when needed for future reference or disputes.
- Collaborated with adjusters to resolve disputed claims, ensuring fair settlements for all parties involved.
- Ensured compliance with company guidelines and regulations during all stages of the appraisal process.
- Enhanced customer satisfaction by conducting thorough insurance appraisals and providing accurate estimates.
- Stayed current on industry regulations and certification requirements, ensuring continuous professional development and expertise in the field of insurance appraising.
Body Shop Estimator
Ed Voyles Hyundai
10.2013 - 07.2018
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Inspected vehicles to identify and document repair needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Examined vehicles to determine extent of damage and repairs required.
- Inspected completed repairs for accuracy, quality and safety.
Education
East Paulding High School
Dallas, GASkills
- DealerBuilt Management Software
- CCC and Mitchell Estimating Software
- Superior Customer Service
- Vehicle Estimation and Assessment
Timeline
Service Advisor
Open Roads
05.2023 - 09.2024
Virtual Auto Estimator
SnapSheet
07.2022 - 03.2023
Automotive Parts Specialist
Ed Voyles Hyundai
02.2020 - 07.2022
Insurance Appraiser
Allstate
07.2018 - 01.2020
Body Shop Estimator
Ed Voyles Hyundai
10.2013 - 07.2018
East Paulding High School
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