Heather Alvarez
Bakersfield,california
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at SUBWAY Restaurants. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in cash handling and maintaining cleanliness, consistently delivering exceptional service while reducing wait times during peak hours.
Overview
8
8
years of professional experience
Work History
Sales Associate
Dollar Tree Stores
06.2021 - Current
- Assisted customers with product inquiries and purchases to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Operated cash register accurately for efficient checkout process.
- Stocked shelves and replenished inventory to meet customer demand.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sandwich Artist
SUBWAYRestaurants
10.2024 - Current
- Implemented efficient sandwich assembly processes, reducing customer wait times during peak hours.
- Collaborated with team members to streamline operations and enhance overall store performance.
- Conducted regular quality checks on ingredients and finished products to ensure consistency and freshness.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwich
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Executed sandwich artistry duties with very low occurrence of errors.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
Kennel Cleaner
Bakersfield Animal Control
06.2017 - 09.2017
- Maintained cleanliness and sanitation standards in kennel areas to promote animal health.
- Assisted in handling and caring for animals during daily cleaning routines.
- Implemented efficient waste disposal processes to enhance kennel hygiene.
- Enhanced kennel cleanliness by thoroughly disinfecting all surfaces and equipment.
- Assisted in minimizing stress for animals during their stay through gentle handling and providing a clean, comfortable space.
- Improved animal comfort with regular bedding changes and inspections for damage or wear.
Omni
Kholes
10.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Medical Assistant Certification - Medical Assistant
Kaplan College
Bakersfield, CA2009
High School Diploma - General Education
Bakersfield Adult School
Bakersfield, CA2007
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Food preparation
- Cleaning and organization
- Cash handling proficiency
- Cash handling
- Cleaning and sanitizing
- Cleanliness and hygiene
Timeline
Sandwich Artist
SUBWAYRestaurants
10.2024 - Current
Sales Associate
Dollar Tree Stores
06.2021 - Current
Omni
Kholes
10.2018 - 01.2019
Kennel Cleaner
Bakersfield Animal Control
06.2017 - 09.2017
Medical Assistant Certification - Medical Assistant
Kaplan College
High School Diploma - General Education
Bakersfield Adult School