Heather Avalos
Surprise,AZ
Summary
Experienced customer service and administrative professional with over 10 years of experience in high-volume customer-facing environments. Skilled in data entry, records management, scheduling, customer support, and office administration. Strong ability to multitask, communicate effectively, and maintain accuracy while handling sensitive information. Fluent in English and Spanish with proven experience assisting diverse customers in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Service BDC Representative
Timmons Volkswagen Subaru
Long Beach, CA
09.2024 - 09.2025
- Scheduled customer service appointments through phone, email, and internet requests
- Assisted customers with service updates and account-related questions
- Managed inbound and outbound customer communications
- Performed follow-up calls to improve customer satisfaction
- Assisted with warranty and parts-related inquiries
- Maintained accurate customer records and appointment information
Clerical Clerk
Huntington Beach Chrysler Jeep Dodge
Huntington Beach, CA
08.2017 - 09.2024
- Processed and scanned repair orders, warranty paperwork, and parts documentation
- Maintained accurate records and verified payment information
- Assisted with extended warranty claim processing and approvals
- Coordinated communication between service, sales, and parts departments
- Provided status updates to customers regarding vehicle repairs
- Managed multiple administrative tasks in a fast-paced environment
- Finance runner
Title Clerk Assistant
Huntington Beach Chrysler Dodge Jeep and Ram
Huntington Beach, CA
09.2018 - 10.2019
- Processed and maintained vehicle titles, ensuring compliance with state regulations.
- Facilitated accurate registration and transfer of ownership for new and used vehicles.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted CA Motor Vehicle Department to determine status of pending titles.
- Accelerated processing times for titles, establishing productive relationships with DMV offices and other external agencies.
Customer Service Associate
Smith & Noble
Corona, CA
02.2003 - 07.2017
- Assisted customers with inbound and outbound sales and service calls
- Processed customer orders, returns, and warranty requests
- Resolved customer concerns while maintaining professionalism
- Entered and updated customer information accurately in company systems
Education
High School Diploma -
Caribou High School
Caribou, MESkills
- Customer Service
- Data Entry & Records Management
- Clerical & Administrative Support
- Microsoft Office Suite
- Multitasking & Time Management
- Bilingual: English & Spanish
- Phone & Email Communication
- Scheduling & Appointment Coordination
- Document Processing
- Problem Solving
- Team Collaboration
- Attention to Detail
Timeline
Service BDC Representative
Timmons Volkswagen Subaru
09.2024 - 09.2025
Title Clerk Assistant
Huntington Beach Chrysler Dodge Jeep and Ram
09.2018 - 10.2019
Clerical Clerk
Huntington Beach Chrysler Jeep Dodge
08.2017 - 09.2024
Customer Service Associate
Smith & Noble
02.2003 - 07.2017
High School Diploma -
Caribou High School
Experienced using CDK software
Experience using CDK Service