Heather Avila
Worthington,OH
Summary
Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
North Orange Family Dental
08.2022 - 04.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Front Desk Receptionist
Arlington Dental Group
03.2020 - 07.2022
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Insurance Coordinator
Oak Creek Dental Care
05.2015 - 02.2020
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained prior authorization and precertification for outpatient procedures.
Education
Esthetician License - Esthetics
Mason Anthony School of Cosmetology
Westerville, OH01-2025
Skills
- Treatment Planning
- Schedule Management
- Patient Relations
- Scheduling
- Employee Training
- Workflow Coordination
- Appointment Coordination
- Hiring and Training
Timeline
Dental Office Manager
North Orange Family Dental
08.2022 - 04.2024
Front Desk Receptionist
Arlington Dental Group
03.2020 - 07.2022
Insurance Coordinator
Oak Creek Dental Care
05.2015 - 02.2020
Esthetician License - Esthetics
Mason Anthony School of Cosmetology
Similar Profiles
Michelle CronanMichelle Cronan
Dental Hygienist at North Road Family DentalDental Hygienist at North Road Family Dental
Marcella EllisMarcella Ellis
Dental Assistant at North May Family DentalDental Assistant at North May Family Dental
SARAH FreiSARAH Frei
Director of Operations at Bulverde North Family DentalDirector of Operations at Bulverde North Family Dental