Summary
Skills
Work History
Education
Generic

Heather Bagwell

Kathleen,FL

Summary

Dynamic Construction Office Manager at Sadler's Site Works, adept at optimizing project schedules and budgets while ensuring compliance with safety standards. Proven track record in enhancing operational efficiency through effective document control and strong communication skills, resulting in timely project completions and improved client satisfaction.

Skills

  • Scheduling and planning
  • Health and safety compliance
  • Estimating and bidding
  • Change order management
  • Permitting and inspections
  • Document control
  • Procurement management
  • Contract administration
  • Subcontractor coordination
  • Customer service
  • Clear oral/written communication
  • Organizational skills
  • Customer relations
  • Office administration
  • Billing
  • Data entry
  • Scheduling and calendar management
  • Payroll processing
  • Account reconciliation
  • Administrative support
  • Mail handling
  • Financial reporting
  • Policy implementation
  • Bookkeeping
  • Financial accounting

Work History

Construction Office Manager

Sadler's Site Works
Lakeland
05.2015 - Current
  • Managed project schedules and budgets to ensure timely completion of construction projects.
  • Coordinated communication between contractors, clients, and subcontractors to streamline workflows.
  • Oversaw documentation processes including contracts, invoices, and change orders for accuracy.
  • Implemented office management systems to enhance operational efficiency and reduce errors.
  • Conducted regular audits of project documentation to ensure compliance with industry standards.
  • Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Coordinated procurement of project plans and specifications and routed data to construction management team.
  • Communicated with clients daily via emails, telephone, texting and social media.
  • Obtained and reviewed construction insurance information and delivered to contract administrators.
  • Implemented safety protocols in the workplace, resulting in fewer injuries and increased compliance with regulatory standards.
  • Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
  • Organized company events such as annual meetings, team-building activities, and holiday parties that fostered a positive work environment and strengthened company culture.
  • Coordinated travel arrangements for team members attending conferences or conducting site visits, optimizing costs while ensuring convenience.
  • Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 15 employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Created reports, presentations and other materials for executive staff.

Owner/Operator

Signsational Graphics
Lakeland
01.2012 - 10.2017
  • Designed and produced custom signage solutions tailored to client specifications.
  • Managed project timelines and ensured timely delivery of products to clients.
  • Oversaw operational workflows, optimizing production efficiency and minimizing waste.
  • Mentored staff on best practices for graphic design and installation techniques.
  • Established vendor relationships to streamline supply chain processes and reduce costs.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.

Repossession Specialist

Howard's Recovery
Lakeland
12.2007 - 04.2015
  • Collaborated with law enforcement and local agencies to ensure safe repossession operations.
  • Evaluated vehicle condition and documented damages to facilitate accurate reporting and claims processing.
  • Developed strategies for optimizing recovery routes, reducing time spent on each assignment.
  • Implemented process improvements that enhanced efficiency of repossession workflow and documentation accuracy.
  • Analyzed industry trends to adapt recovery strategies in response to changes in market conditions.
  • Established strong relationships with clients, improving communication and resolution outcomes during the recovery process.
  • Streamlined repossession processes for increased efficiency in asset recovery operations.
  • Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
  • Optimized route planning for field agents, maximizing the number of successful repossessions per day.
  • Expedited asset liquidation by coordinating closely with auction houses and other disposal channels.
  • Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
  • Built strong relationships with clients through consistent communication about account status updates and progress reports on recoveries made.
  • Demonstrated strong negotiation skills in obtaining voluntary surrenders from debtors, reducing the need for time-consuming and potentially contentious repossession efforts.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.

Education

High School Diploma -

Kathleen High School
Lakeland, FL