Heather Bentley
Danielsville,GA
Summary
Dynamic Service Advisor with a strong work ethic at Ila Service Center, adept at enhancing customer satisfaction through effective service recommendations and efficient scheduling. Proven ability to manage customer relationships and resolve complaints, leveraging excellent communication skills and attention to detail to drive service excellence and optimize operations.
Overview
15
15
years of professional experience
Work History
Service Advisor
Ila Service Center
Danielsville Ga
04.2024 - Current
- Assisted customers with inquiries, providing accurate information on services and pricing.
- Coordinated service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Managed customer complaints, ensuring prompt resolutions and maintaining positive relationships.
- Evaluated vehicle issues, clearly communicating findings to customers and recommending appropriate services.
- Collaborated with technicians to ensure timely completion of services while maintaining quality standards.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
Cleaner
Easy Breezy Cleaning
Monroe Ga
02.2020 - Current
- Performed thorough cleaning of residential and commercial spaces using industry-standard equipment.
- Ensured compliance with safety and sanitation standards during all cleaning operations.
- Developed efficient cleaning schedules to maintain high cleanliness standards consistently.
- Trained new team members on proper cleaning techniques and safety protocols.
Patient Care Assistant
Self Employed Services
Monroe
05.2011 - 04.2024
- Assisted patients with daily living activities, promoting comfort and independence.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Maintained patient records accurately, ensuring compliance with health regulations and standards.
Education
High School Diploma -
Madison County High School
Danielsville, GA05-2008
Skills
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Price quoting
- Service scheduling
- Repairs scheduling
- Customer relationship management
- Data entry
- Warranty claims process management
- Records maintenance
- Administrative and office support
- Service upselling
- Sales and upselling
- Document and records management
Timeline
Service Advisor
Ila Service Center
04.2024 - Current
Cleaner
Easy Breezy Cleaning
02.2020 - Current
Patient Care Assistant
Self Employed Services
05.2011 - 04.2024
High School Diploma -
Madison County High School