Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Berry

Panama City Beach,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable personnel successful at managing multiple priorities with a positive attitude. An individual who is held accountable to be able to open and/or close the current retail job. Trustworthy to make judgement calls to do what is right for not only the customer but as well as the business. Extensive experience in customer service, money handling, and building relationships with clientele.

Overview

5
5
years of professional experience

Work History

Sales Associate

Beau Interiors
09.2021 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Waitress

Buffalo Wild Wings
08.2020 - 08.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales Associate

Reed's
08.2018 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Associate of Arts - General Studies

Northwest Community College
Senatobia, MS
05.2018

High School Diploma -

South Pontotoc High School
Pontotoc, MS
05.2016

Skills

  • POS System Operations
  • Listening Skills
  • Credit and Cash Transactions
  • Policy and Procedure Adherence
  • Cash Handling Accuracy
  • Cash Register Operation
  • Customer Service
  • Store Opening and Closing
  • Money Handling
  • Adapt to Diverse Groups

Timeline

Sales Associate

Beau Interiors
09.2021 - Current

Waitress

Buffalo Wild Wings
08.2020 - 08.2021

Sales Associate

Reed's
08.2018 - 08.2021

Associate of Arts - General Studies

Northwest Community College

High School Diploma -

South Pontotoc High School

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Heather Berry