Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heather Black

Heather Black

Conway,SC

Summary

Results-driven professional with strong cash handling, team leadership, and problem-solving skills. Committed to enhancing customer satisfaction and operational efficiency in retail environments.

Overview

5
5
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
North Myrtle Beach, South Carolina
06.2020 - Current
  • Supervised and trained cashiers to ensure adherence to performance standards.
  • Scheduled cashier shifts to maintain adequate staffing during busy hours.
  • Handled cash transactions, including payment acceptance and return processing.
  • Ensured cleanliness and efficiency of checkout area for optimal functionality.
  • Resolved customer complaints swiftly, improving overall service quality.
  • Oversaw cash handling procedures, ensuring accuracy and security at registers.

Pro Services Specialist

Lowes Home Improvment
Myrtle Beach, South Carolina
12.2022 - 10.2023
  • Cultivated relationships with pro customers to identify and address business needs.
  • Assisted in product selection, quoting, ordering, and ensuring timely order fulfillment.
  • Utilized CRM tools to manage customer relationships and enhance sales processes.
  • Promoted Lowe's pro services, including MVP Pro Rewards Program and Pro Credit.
  • Resolved customer challenges by providing effective solutions to ensure satisfaction.

Appliance Specialist

Lowes Home Improvment
North Myrtle Beach, South Carolina
11.2021 - 12.2022
  • Engaged customers to identify needs and provide tailored assistance.
  • Explained features, specifications, and benefits of various appliances expertly.
  • Assisted customers in product selection, financing options, and sales transactions.
  • Scheduled appliance installations and followed up to confirm customer satisfaction.

Education

Some College (No Degree) - Aesthetician

Horry Georgetown Tech
Myrtle Beach, SC

Skills

  • Cash handling and price verification
  • CRM utilization and customer engagement
  • Order fulfillment and stock replenishment
  • Schedule management and time management
  • Problem solving and decision making
  • Team leadership and staff training
  • Sales promotion and cashier supervision

Timeline

Pro Services Specialist

Lowes Home Improvment
12.2022 - 10.2023

Appliance Specialist

Lowes Home Improvment
11.2021 - 12.2022

Head Cashier

Lowes Home Improvment
06.2020 - Current

Some College (No Degree) - Aesthetician

Horry Georgetown Tech

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