Heather Blake
Plantation,FL
Summary
Dynamic and results-oriented professional with a proven track record at 1500 Dental, excelling in patient care coordination and customer service. Leveraged critical thinking and organizational skills to enhance patient satisfaction and streamline processes. Demonstrated expertise in HIPAA compliance and creative problem-solving, significantly improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
1500 Dental
Fort Lauderdale, FL
09.2019 - Current
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
VIP of Sales
Dental Whale
Sunrise, FL
10.2015 - 03.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Delivered engaging presentations at industry events or conferences, positioning the company as an authority in its field.
- Organized trade shows participation, showcasing company offerings and generating valuable networking connections.
- Developed strong relationships with clients for long-term partnerships and increased customer retention.
Education
Diploma - Business
Hollywood Hills Highschool
Hollywood, FL05.2003
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Verbal and written communication
- Office administration
- Creative problem solving
Accomplishments
• Employee of the Month for Experiences
• Nominated Culture Coach: plan events, team bondings/outings, decorations for events and holidays, etc
Timeline
Patient Care Coordinator
1500 Dental
09.2019 - Current
VIP of Sales
Dental Whale
10.2015 - 03.2021
Diploma - Business
Hollywood Hills Highschool