Summary
Overview
Work History
Education
Skills
Profile
Community Service
Timeline
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Heather Blakeney

Brandon,FL

Summary

Knowledgeable Compliance Analyst skilled in developing and implementing tracking and training programs to promote healthcare compliance. Highly ethical and focused team player with productive, diligent approach. Bringing 7+ years of experience in compliance and auditing.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2024 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Senior Privacy Analyst

Imprivata
01.2022 - 01.2023
  • Developed and rolled out a mentor program to assist onboarding analysts in their training program
  • Built meaningful relationships with clients and customers on weekly/bi-weekly calls
  • Communicated findings to upper-level management and VP's
  • Took on additional projects to help streamline productivity and increase efficiency
  • Built customized governance and report dashboards for customers to assist in daily/monthly/quarterly reporting.

Privacy Analyst 1

Fairwarning/Imprivata
01.2019 - 01.2022
  • Ensured HIPAA protocols were being enforced at different clinics and hospitals
  • Helped train onboarding analysts
  • Protect the personal health information of patients and ensure compliance with HIPAA
  • Document investigations for potential policy violations
  • Develop meaningful relationships with Managed Privacy Services customers by serving as a point of contact for training requests, proactive monitoring, ad-hoc investigations, governance reports, and managing workflows.

Certified Ophthalmic Assistant

St. Lukes Cataract and Laser Institute
01.2017 - 01.2019
  • Lead a team of technicians under the direction of a physician/surgeon
  • Helped train new technicians and assisted in their transition from the training environment to the clinic
  • Improved and streamlined the patient experience process to make it more efficient.

Sales Associate

Under Armour
01.2015 - 01.2017
  • Facilitated monthly and quarterly physical inventory counts
  • Prioritized daily tasks to keep opening and closing duties timely and efficient
  • Maintained positive customer service with each customer.

Building Supervisor

James P Gills YMCA
01.2015 - 01.2017
  • Lead multiple departments and communicated clear expectations
  • Trained new employees on the computer systems and facility guidelines
  • Resolved customer questions, complaints and issues quickly.

Membership Specialist

James P Gills YMCA
01.2014 - 01.2017
  • Computed accurate sales prices for purchase transactions
  • Worked under strict deadlines
  • Answered and returned phone calls in a timely manner
  • Customer service oriented.

Education

BS - Biomedical Science

Saint Leo University
12.2018

AA - Biomedical Science

University of South Florida
12.2015

Skills

  • Data Analysis
  • Privacy Protection
  • HIPAA
  • EMR/EHR Knowledge
  • Clinical workflow
  • Microsoft Office Suite
  • Regulatory Compliance
  • Drug utilization review
  • Workflow Optimization
  • Insurance Verification
  • Audit Support
  • Documentation And Reporting

Profile

727.741.8923, heatherksmith17@gmail.com, linkedin.com/heather-k-smith

Community Service

  • HOPE UNITED METHODIST CHURCH- Involved in Experience Bethlehem walk-through, annual pumpkin patch, and Youth Leader of the Youth Group.
  • METROPOLITAN MINISTRIESInvolved in Joining Hands Kid's Camp and holiday tents for Thanksgiving and Christmas.

Timeline

Pharmacy Technician

CVS Pharmacy
06.2024 - Current

Senior Privacy Analyst

Imprivata
01.2022 - 01.2023

Privacy Analyst 1

Fairwarning/Imprivata
01.2019 - 01.2022

Certified Ophthalmic Assistant

St. Lukes Cataract and Laser Institute
01.2017 - 01.2019

Sales Associate

Under Armour
01.2015 - 01.2017

Building Supervisor

James P Gills YMCA
01.2015 - 01.2017

Membership Specialist

James P Gills YMCA
01.2014 - 01.2017

BS - Biomedical Science

Saint Leo University

AA - Biomedical Science

University of South Florida

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Heather Blakeney