Summary
Overview
Work History
Education
Skills
Timeline
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Heather Bradshaw

Mountain Grove,MO

Summary

Accomplished Internet Sales Manager at Piney River Ford, adept in online sales techniques and social media management, significantly increased online sales. Leveraging teamwork and customer service excellence, I boosted engagement and customer satisfaction. Skilled in sales strategy development and lead generation, I consistently exceeded sales targets while fostering a culture of team motivation and reliability.

Overview

8
8
years of professional experience

Work History

Internet Sales Manager

Piney River Ford
07.2020 - Current
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
  • Updated company website with deals and product packages.
  • Managed social media accounts to engage with customers and promote special offers.
  • Implemented CRM tools to better track customer interactions and sales opportunities.

Sales Associate

Circle M
07.2019 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Meeks Lumber
09.2016 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Missouri State University
Springfield, MO

Skills

  • Online sales techniques
  • Sales strategy development
  • Staff coaching
  • Lead generation strategies
  • Social media management
  • Lead prospecting
  • High-end automotive sales
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team motivation

Timeline

Internet Sales Manager

Piney River Ford
07.2020 - Current

Sales Associate

Circle M
07.2019 - 07.2020

Sales Associate

Meeks Lumber
09.2016 - 09.2018

High School Diploma -

Missouri State University

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Heather Bradshaw