Heather Buzminsky
AEC
Crab Orchard,WV
14
years of professional experience
Dynamic optician with proven expertise at AEC in enhancing customer satisfaction through exceptional service and effective communication. Skilled in optical dispensing and insurance verification, I successfully increased sales by promoting lens benefits and tailored frame selections. Committed to delivering personalized eyewear solutions that meet individual patient needs.
Work History
Optician
1 Year- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Optician
13 Years 3 Months- Assisted patients in selecting eyewear that complements their needs and preferences.
- Conducted preliminary vision tests to determine prescription requirements and eyewear fit.
- Maintained accurate inventory of optical products, ensuring availability for patient selection.
- Educated clients on proper eyewear care and maintenance to enhance product longevity.
Education
GED
Skills
Customer service
Insurance verification
Optical measurements
Computer skills
Insurance billing
Optical dispensing
Repairing glasses
Adjusting eyewear
Retail sales
Optical orders
Progressive lenses expertise
Transaction processing
Frame selection
Product upselling
Excellent communication
Timeline
Optician
AEC
02.2025 - 02.2026Read More
Optician
Acess Vision
11.2011 - 02.2025Read More
Independence High School
GED
Read More