Heather Caselden
South Portland,ME
Summary
Insightful Manager with 20 years of experience directing daily activities to lead operations. Proven track record of developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
SUBWAYRestaurants
456 Payne Road
10.2022 - Current
- Led operational strategies to enhance store performance and customer satisfaction across multiple locations.
- Implemented training programs to improve staff efficiency and service quality in restaurants.
- Monitored financial performance and inventory management, ensuring profitability and waste reduction.
- Developed and executed marketing initiatives to drive sales growth within assigned districts.
Manager
The Tavern
Portland, ME
10.2020 - 06.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained adequate staffing to meet objectives within budget.
Manager
Dry Dock Restaurant and Tavern
Portland, Maine
03.2006 - 05.2017
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored staff performance and addressed issues.
- Created training modules and documentation to train staff.
Education
High School Diploma -
Caribou High School
Caribou, ME06.1991
University of Maine At Presque Isle
Presque Isle, METimeline
District Manager
SUBWAYRestaurants
10.2022 - Current
Manager
The Tavern
10.2020 - 06.2021
Manager
Dry Dock Restaurant and Tavern
03.2006 - 05.2017
High School Diploma -
Caribou High School
University of Maine At Presque Isle