Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larry Dalton

Indianapolis,IN

Summary

Committed professional with an extended history of customer service experience. A cooperative, trustworthy team player who performs tasks by successfully executing various key projects smoothly and efficiently. Self-motivated, quick learner who is willing to take initiative to get the job done in challenging environments. Ability to work independently or in a team setting while performing and completing complex tasks within multi-faceted work settings. Exceptional problem-solving skills with an outstanding ability to resolve and overcome difficulties while meeting set deadlines and job requirements.

Overview

34
34
years of professional experience

Work History

Customer Service Coordinator

Triimaging Solutions
Madison, TN
12.2022 - Current
  • Ensured licenses, inspection records, and sales forms remained current and accurate.
  • Supported daily operational efficiency and customer satisfaction initiatives.

ADDITIONAL EXPERIENCE

Incentive Picker / Forklift Operator

Customized Transportation, Inc. | 1997 – 2002

  • Managed domestic and international order fulfillment operations.
  • Operated forklifts and supported shipping and receiving processes.

Warehouse / Sterilization Supervisor

Medsurg Isolysernc | 1996 – 1997

  • Supervised warehouse and sterilization operations.
  • Managed inventory, shipping, receiving, and personnel training.
  • Maintained operational records and process compliance.

Presidential Support

United States Marine Corps | 1992 – 1996

  • Provided security support for the President of the United States and presidential aircraft operations.
  • Directed and trained Marines in security and ceremonial procedures.
  • Planned and coordinated schedules and operational assignments.

EDUCATION

Ivy Tech Community College

Associate Degree – General Studies
GPA: 3.8

Vincennes University

Metalworking Technology

PROFESSIONAL STRENGTHS

  • Exceptional customer communication and follow-through
  • Strong multitasking and scheduling coordination abilities
  • Proven leadership in operational and service environments
  • Highly organized with excellent attention to detail
  • Effective under pressure and within fast-paced work settings
  • Trusted team player with strong independent work ethic

Regional Field Service Rep III/Guest Auditor

3M/KCI
01.2015 - 12.2022
  • TRAIN service center employees utilizing operational processes/procedures as well as customers on product processes using troubleshooting protocols
  • ENSURE employee adherence to operational compliance of self and company/departmental policies
  • PROVIDE constructive input on employee performance and oversight of facility to include administrative duties
  • OVERSEE local business operations to include metrics and courier usage
  • PREPARE medical equipment, disposables and documentation for usage and return protocols
  • PRIORITIZE equipment needs to execute daily customer support needs (including quantity, timeline, and resource allocation)
  • PROCESS documentation for delivery and retrieval of assets/products
  • MAINTAIN appearance of facilities/vehicles, ensuring maintenance is completed and recorded
  • SERVE as interim management in the absence of local management and assume responsibilities as person in charge of location

Independent Contractor/Route Driver

Now Courier
01.2003 - 01.2018
  • DELIVERED and pickup for various medical customers
  • PROVIDED and maintained professional atmosphere
  • INSPECTED and inventoried delivery products/assets
  • MAINTAINED and exported logs to company software
  • PT after 2015

Operations Manager/Sales Manager

Wills Auto Sales
01.2002 - 01.2015
  • MANAGED office and sales associates
  • MAINTAINED billing, taxes, and paperwork
  • ENSURED licenses, sales forms and inspection updated

Incentive Picker/Forklift Operator

Customized Transportation, Inc.
01.1997 - 01.2002
  • Pick domestic/international orders
  • Forklift operation
  • Shipping
  • Receiving

Warehouse/Sterilization Supervisor

Medsurg Isolysrenc Operator
01.1996 - 01.1997
  • Managed Warehouse and sterilization operation
  • Receive, process, stock, pick and ship domestic orders
  • Managed inventories and computers for record maintenance
  • Trained personnel on forklift and sterilization processes/procedures

Presidential Support

U.S Marine Corps
01.1992 - 01.1996
  • Provided security for US President and helicopter
  • Directed and trained Marines in proper security and ceremonial procedures
  • Planned and scheduled duty hours

Education

Associates - General Studies

Ivy Tech State College

Metalworking Tech

Vincennes University

Skills

  • Administrative
  • Auditing
  • Clerical
  • Compliance
  • Critical Thinking
  • Customer Service
  • Dispatch
  • Employee Training
  • Inventory Control
  • Leadership/Management
  • Process/Procedure
  • Sales
  • Time Management

Timeline

Customer Service Coordinator

Triimaging Solutions
12.2022 - Current

Regional Field Service Rep III/Guest Auditor

3M/KCI
01.2015 - 12.2022

Independent Contractor/Route Driver

Now Courier
01.2003 - 01.2018

Operations Manager/Sales Manager

Wills Auto Sales
01.2002 - 01.2015

Incentive Picker/Forklift Operator

Customized Transportation, Inc.
01.1997 - 01.2002

Warehouse/Sterilization Supervisor

Medsurg Isolysrenc Operator
01.1996 - 01.1997

Presidential Support

U.S Marine Corps
01.1992 - 01.1996

Associates - General Studies

Ivy Tech State College

Metalworking Tech

Vincennes University
Larry Dalton