Heather Cole
Marietta
Summary
Dedicated healthcare professional skilled in enhancing patient experiences through effective appointment scheduling and meticulous management of sensitive patient information. Committed to maintaining confidentiality and compliance, with a strong focus on operational efficiency in front desk and office administration roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Northwest Oral Surgery Associates
Marietta
01.2023 - Current
- Coordinated completion of new patient forms 48 hours prior to appointments or ensured patients arrived 30 minutes early for check-in.
- Ensure that patients pay for surgery 48 hours in advance.
- Greeted patients warmly and professionally, creating a welcoming atmosphere to enhance patient experience.
- Registered new patients and provided them with the necessary forms specific to the type of appointment. Assisted patients in completing the forms.
- Enter new patient data and insurance information into the computer system.
- Collected pre-payments from patients to ensure financial arrangements were in place before services.
- Update patient addresses, telephone numbers, insurance information, and other relevant details as needed, and ask patients if there have been any changes.
- Alert appropriate staff members of patient arrivals and update the computer's location status.
- Answer phone calls, check messages, and emails four times daily.
- Keep staff and doctors informed of the next available appointment openings, including the time allotted for emergency patients and potential no-shows.
- Schedule appointments and provide detailed information about the procedures and the time required for non-specified doctors.
- Call patients who are 10 minutes late to determine their status and inform the clinical staff.
- Reschedule late patients and any no-shows that occur during the day.
- Informed patients of expected waiting times during delays, improving transparency and patient satisfaction.
- Organize the day's charts, including a copy of the schedule, and place them in designated spots.
- Print and manage the unscheduled treatment report as needed. Schedule patients who require follow-up appointments or have not scheduled procedures.
- Utilize texting software (currently Intiveo) to confirm appointments, send reminders, and follow up with survey results.
- Assisted with organizing and maintaining medical records to ensure accuracy and accessibility.
- Implement the 2-2-1 system consistently throughout the day.
- Adhere to all safety and health regulations.
Office Manager
North Point Endodontics
Alpharetta
06.2022 - Current
- Managed financial accounts for all businesses in professional park to maintain accurate records.
- Coordinated stocking and ordering of office supplies to support daily operations.
- Answered phones, scheduled patient appointments, and reminded patients to ensure timely attendance.
Administrative Assistant
Pelham Housing Authority
Pelham
12.2021 - 06.2022
- Supported executive director with resident applications, work orders, and tenant move-ins to ensure a smooth onboarding process.
- Managed daily phone communications with clients and colleagues, facilitating effective information exchange.
- Handled rent and other monetary payments from tenants, maintaining accurate financial records.
- Relocated to hometown after leaving previous job.
Bank Teller/Customer Service Representative
Family Bank
Pelham
02.2018 - 12.2021
- Assisted customers with account inquiries, processed cash deposits and checks, organized daily documentation, and managed accounts using computer systems.
- I also added money to ATMs daily, received and sent cash from the Federal Reserve, counted and placed cash in the vault, and balanced drawers throughout the day.
- Managed account security by regularly updating account information and access permissions.
- I left this job due to a divorce and the need for a better-paying job.
Vet Assistant
Port City Animal Hospital
Bainbridge
08.2017 - 01.2018
- Assisted doctors with animals and added charges to accounts.
- Filled prescriptions and managed inventory orders.
- Processed payments and balanced daily accounts.
- Managed all paperwork, including signing in patients and filing health records.
Office Manager
Mabrry Transport LLC
Climax
09.2013 - 10.2014
- Oversaw accounts and payroll to ensure timely financial operations.
- Sorted and categorized receipts to facilitate precise financial tracking.
- Executed vendor payments promptly to maintain positive supplier relationships.
Office Manager
Liberty National
Bainbridge
12.2003 - 07.2004
- Processed payments and maintained insurance policies to ensure compliance and accuracy.
- Researched and provided relevant information for agents and customers to support decision-making.
- Coordinated mail correspondence and responded to phone inquiries to enhance communication and client satisfaction.
Education
High School Diploma -
Lassiter High School
Marietta, GA05-2003
Skills
- Patient support services
- Front desk operations
- Patient account management
- Insurance verification
- Scheduling and collections
- Customer relationship management
- Office administration
- Microsoft Word and Outlook
- Computer skills
- Patient confidentiality
- Animal care and handling
Certification
- Driver's License
- Certified Notary Public
Timeline
Front Desk Patient Coordinator
Northwest Oral Surgery Associates
01.2023 - Current
Office Manager
North Point Endodontics
06.2022 - Current
Administrative Assistant
Pelham Housing Authority
12.2021 - 06.2022
Bank Teller/Customer Service Representative
Family Bank
02.2018 - 12.2021
Vet Assistant
Port City Animal Hospital
08.2017 - 01.2018
Office Manager
Mabrry Transport LLC
09.2013 - 10.2014
Office Manager
Liberty National
12.2003 - 07.2004
High School Diploma -
Lassiter High School