Summary

Overview

Work History

Education

Skills

Relevant Coursework

Timeline

Heather Collins

Youngstown,OH

Summary

Seeking a relevant part-time or full-time job working with people that need home health care services.

Overview

years of professional experience

Work History

Medical Assistant / Scheduling Analyst

HarmonyCares Medical Group

Youngstown, NY

08.2022 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Phlebotomy

Pathology Labs

Toledo, OH

06.2017 - 06.2021

Process specimens
419-255-4600

Server/Bartender

Inner Circle, YSU

Youngstown, OH

08.2013 - 05.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Delivered food and beverages swiftly, ensuring customer satisfaction.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Completed daily setup and shutdown procedures, ensuring smooth service transitions.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Medical Assistant

Primary Care Associate

Youngstown, OH

09.2016 - 03.2017

330-726-4500

Comprehensive Family Practice

Columbiana, OH

04.2012 - 08.2012

Followed-up with appointments and scheduling
Prepared patients for examinations
Filed Charts and processed payments
Cleaned exam rooms and office