Jennifer DeLisle
Simpsonville,SC
Summary
Skilled in medical scheduling and software, I excelled at Quigley Eye Specialists by enhancing patient satisfaction and care coordination. My adeptness in fostering patient loyalty and maintaining strict confidentiality showcases my hard and soft skills. Achievements include streamlining appointment processes and improving interdepartmental workflow, significantly contributing to operational efficiency.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
27
27
years of professional experience
Work History
Medical Scheduling
Quigley Eye Specialists
02.2024 - 11.2024
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Handled complex scheduling challenges efficiently while prioritizing urgent medical appointments accordingly.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling making sure all patient information is accurate in the system.
- Coordinated effectively with other departments like scheduling teams , enabling smooth workflow and timely completion of assignments.
Medical Receptionist/Front Office Team Leader
Quigley Eye Specialists
07.2009 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
Kagan, Jugan and Associates ( Orthopedics )
06.1997 - 06.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FLSkills
- Medical scheduling
- Patient Care
- Knowledge of Insurance
- Accurate data entry , patient information
- Medical Terminology
- Patient check in and out procedures
- Medical software
Timeline
Medical Scheduling
Quigley Eye Specialists
02.2024 - 11.2024
Medical Receptionist/Front Office Team Leader
Quigley Eye Specialists
07.2009 - 01.2024
Medical Receptionist
Kagan, Jugan and Associates ( Orthopedics )
06.1997 - 06.2005
High School Diploma -
Cypress Lake High School
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