Heather CRAHAL
MAGNA
Summary
Proven owner/operator with a strong background in marketing strategies and customer relationship management, driving sales growth and enhancing brand visibility.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Lovely Things
Magna
02.2007 - Current
- Developed marketing strategies to promote new product lines effectively.
- Trained and supervised staff in customer service and sales techniques.
- Coordinated inventory management and maintained optimal stock levels.
- Implemented visual merchandising standards to enhance store presentation.
- Resolved customer inquiries and complaints with professionalism and care.
- Established vendor relationships to source quality products for the store.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Created marketing strategies to drive revenue and increase brand visibility.
- All online sales and live sales Facebook groups
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
General Manager
AGL DEVELOPMENT
Salt Lake City
12.2004 - 02.2007
- Managed daily operations of residential community ensuring tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs for prompt service delivery.
- Oversaw leasing process including tenant screenings and lease agreements.
- Developed community engagement events to foster resident relationships and participation.
- Implemented budget management practices for operational cost control.
- Trained and supervised staff in property management procedures and customer service.
- Conducted regular property inspections to maintain safety and compliance standards.
- Resolved tenant disputes effectively while maintaining positive community atmosphere.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Collected rent payments from residents in accordance with lease agreements.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Advised residents on local services available in their area such as transportation routes or nearby stores.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Developed and enforced policy to ensure tenant satisfaction.
- Recommended clarifications and changes in program policies to director of property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared and submitted monthly tenant visit logs.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
Education
GED -
VALLEY HIGH
Sandy, UT06-1998
Skills
- Marketing strategies
- Inventory management
- Visual merchandising
- Staff training
- Business planning
- Customer relationship management
- Tenant engagement
- Problem solving
- Effective communication
- Team leadership
- Time management
- Attention to detail
- Relationship management
Timeline
Owner/Operator
Lovely Things
02.2007 - Current
General Manager
AGL DEVELOPMENT
12.2004 - 02.2007
GED -
VALLEY HIGH