Summary
Overview
Work History
Education
Skills
Timeline
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Heather Crowell

Springfield,MO

Summary

Dynamic customer service professional with proven conflict resolution skills, adept at managing high-stress situations at Circle K. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective communication. Proficient in payment processing and data entry, consistently delivering exceptional service that drives repeat business.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Gopuff
04.2021 - Current
  • Transported packages directly to client locations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.

Customer Service Representative

Circle K
02.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales growth by upselling products and services tailored to customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Housekeeper

Hilton Hotels Corporation
11.2019 - 06.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier

Lizards Thicket
11.2018 - 08.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Greenwood High School
Greenwood, SC
01.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Product knowledge
  • Product sales
  • Assertiveness
  • Housekeeping
  • Teamwork
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Dusting furniture
  • Positive attitude
  • Valid Driver's license
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • GPS and route planning
  • Heavy lifting
  • Map reading and navigation skills
  • Vehicle cleaning and maintenance

Timeline

Customer Service Representative

Circle K
02.2023 - 03.2024

Delivery Driver

Gopuff
04.2021 - Current

Housekeeper

Hilton Hotels Corporation
11.2019 - 06.2020

Cashier

Lizards Thicket
11.2018 - 08.2019

Greenwood High School

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Heather Crowell