Heather Cruce
Perry,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Perry Elks Lodge
Perry Florida
05.2023 - Current
- Provided exceptional customer service in fast-paced environment.
- Processed orders accurately and efficiently, ensuring timely fulfillment.
- Collaborated with kitchen staff to optimize order delivery and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on service protocols and menu offerings.
- Handled cash transactions, balancing register at shift end for accuracy.
- Adapted quickly to changing demands during peak hours, maintaining service quality.
- Monitored guest satisfaction, addressing concerns promptly to ensure positive experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Front D3
Holiday Express And Suites
Perry Florida
01.2016 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Breakfast Host
Holiday Express And Suites
Perry Florida
01.2016 - 12.2025
- Welcomed guests and ensured comfortable dining experiences during breakfast service.
- Prepared and arranged breakfast items, maintaining cleanliness and organization at buffet stations.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Monitored food inventory levels, restocking supplies to ensure availability throughout service hours.
- Collaborated with kitchen staff to coordinate meal presentation and timely service delivery.
- Implemented sanitation protocols, ensuring compliance with health regulations for food safety.
- Collected guest feedback to enhance service quality and improve overall satisfaction rates.
- Trained new staff on breakfast hosting procedures and best practices for guest interaction.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted in menu planning to offer diverse options catering to various dietary needs.
- Collaborated with front desk staff to accommodate any special requests from guests regarding their breakfast preferences or dietary restrictions.
- Resolved guest complaints promptly, ensuring positive experiences throughout their stay at the hotel.
- Streamlined setup process by efficiently arranging tables, chairs, tableware, and buffet stations before each service period.
- Adhered to safety regulations, maintaining proper food handling practices and hygiene standards.
- Raised awareness of upcoming events or promotions within the hotel through engaging conversations with guests over breakfast.
- Managed inventory effectively, ensuring sufficient stock levels for daily breakfast service requirements.
- Supported team members during high-traffic periods, enhancing overall efficiency of the breakfast operation.
- Conducted regular training sessions for new team members on standard operating procedures related to breakfast service operations at the hotel.
- Maintained a clean and inviting dining area, promoting a comfortable atmosphere for guests.
- Contributed to increased occupancy rates by promoting the hotel''s complimentary breakfast offerings.
- Answered customer questions about hours, seating, and menu information.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales expertise
- Team collaboration
- Sales techniques
- Order accuracy
- Supply restocking
Certification
Tipps Bartending
Safe Serv
References
Leslee Sunderland
850-371-2615
Jessi Young
850-843-7630
Doug Cruce
850-838-6030
Timeline
Server
Perry Elks Lodge
05.2023 - Current
Front D3
Holiday Express And Suites
01.2016 - 12.2025
Breakfast Host
Holiday Express And Suites
01.2016 - 12.2025