Heather Cruce
Perry,FL
Summary
Detail-oriented Head Bartender with strong expertise in mixology and cash handling. Proven ability to enhance guest experiences through attentive service and effective staff training.
Professional beverage service leader prepared for this role. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation.
Capable, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in several establishments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Bartender
Perry Elks Lodge
Perry, Florida
06.2023 - Current
- Led bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored junior bartenders in mixology and customer engagement techniques.
- Developed innovative cocktail menus to enhance guest experience and drive sales.
- Managed inventory levels, reducing waste through effective stock control measures.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented standard operating procedures for safety and sanitation compliance.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Service Assistant
Holiday Inn Express Hotel
Perry, Florida
01.2015 - 09.2025
- Provided exceptional customer service, assisting guests with inquiries and requests to enhance satisfaction.
- Coordinated check-in and check-out processes, ensuring smooth operations and guest experiences.
- Managed reservations and room assignments using property management systems for optimal occupancy.
- Trained new staff on hotel procedures and customer service standards to maintain quality performance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Trained new staff on proper food handling techniques and service protocols.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Supported inventory management by tracking supplies and placing orders as needed.
- Assisted in preparation of food items, ensuring adherence to safety standards.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
Education
High School Diploma -
Taylor County High School
Perry, Florida05-2001
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Managing cash register
- Strong communication skills
- Quality control standards
- Cash handling
- Customer service
- Bar equipment maintenance
- Suggestive selling
- Measurement accuracy
- Retaining information
- Expert mixology
- Sanitation
- Preparing garnishes
Certification
Tipps Certificate ( Bartending)
Safe Serv
Timeline
Head Bartender
Perry Elks Lodge
06.2023 - Current
Service Assistant
Holiday Inn Express Hotel
01.2015 - 09.2025
High School Diploma -
Taylor County High School