Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Dabel

Dania Beach,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Roadside Assistance Dispatcher

Agero Roadside
03.2016 - Current
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
  • Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
  • Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.

Online Store Owner

Bella Bodi
03.2011 - 03.2013
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Increased sales by 50% with marketing strategies and promotions.

Customer Service Sales Representative

AT&T
09.2008 - 12.2009
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Debt Collector/Customer Service Representative

United Collections Bureau
11.2006 - 09.2008
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.

Education

Med Tech, CPR AED -

Elite Medical Academy
Largo, FL
09.2023

High School Diploma -

American Academy of Pinecrest
Miami, FL
06.2014

Skills

  • Stress Tolerance
  • Customer Service
  • Empathy and Compassion
  • Active Listening
  • De-Escalation Techniques
  • Sales Expertise

Timeline

Roadside Assistance Dispatcher

Agero Roadside
03.2016 - Current

Online Store Owner

Bella Bodi
03.2011 - 03.2013

Customer Service Sales Representative

AT&T
09.2008 - 12.2009

Debt Collector/Customer Service Representative

United Collections Bureau
11.2006 - 09.2008

Med Tech, CPR AED -

Elite Medical Academy

High School Diploma -

American Academy of Pinecrest

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Heather Dabel