Heather Dagenhart
Newton,NC
Summary
Dedicated Pharmacy Technician with proven expertise at Frye Regional Medical Center in medication dispensing and inventory management. Skilled in optimizing workflows and ensuring compliance with HIPAA regulations. Recognized for enhancing pharmacy productivity and training new staff, while maintaining a strong commitment to patient education and safety.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Frye Regional Medical Center
Hickory, NC
08.2016 - Current
- Compounded and dispensed medications accurately under pharmacist supervision.
- Assisted with inventory management, ensuring medication availability and compliance.
- Processed prescription orders efficiently using pharmacy management software.
- Educated patients on medication usage and potential side effects.
- Trained new staff on pharmacy procedures and best practices for safety compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
CVS Pharmacy
Conover, NC
03.2007 - 07.2016
- Processed and dispensed medications accurately to patients and healthcare providers.
- Assisted in inventory management, ensuring optimal stock levels of pharmaceuticals.
- Collaborated with pharmacists to prepare compounded medications safely and efficiently.
- Provided exceptional customer service, addressing patient inquiries regarding prescriptions and medication use.
Education
High School Diploma -
The Crenshaw School For Preforming Arts
Lake Buena Vista, FLSkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Medication dispensing
Supply restocking
Pharmacy ethics
HIPAA
Drug inventory control
Timeline
Pharmacy Technician
Frye Regional Medical Center
08.2016 - Current
Pharmacy Technician
CVS Pharmacy
03.2007 - 07.2016
High School Diploma -
The Crenshaw School For Preforming Arts