Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
HEATHER DAVIS

HEATHER DAVIS

Waterbury Center,VT.

Summary

Successful entrepreneur with more than 10 + years in business world. Highly motivated professional with administrative assistant and management experience. Creates and maintains professional and loyal relationships with co-workers, and clients. Comfortable working independently as manager/leader as well as collaborative team member.

Overview

12
12
years of professional experience

Work History

Lodging Manager

The Stowe Village Inn
Stowe, VT
05.2023 - Current
  • Managed all aspects of hotel operations, including guest services, housekeeping and maintenance staff.
  • Welcomed guests and engaged in friendly conversations while conducting check-in process, issued room keys and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors, answered questions.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Maintained records of room availability and rates, as well as daily revenue reports.
  • Developed strategies to increase customer satisfaction and maximize profitability.
  • Provided training to new employees on hotel policies and procedures.
  • Negotiated contracts with suppliers to ensure competitive prices for goods and services.
  • Handled customer complaints promptly and efficiently, resolving issues in a timely manner.
  • Implemented marketing campaigns to promote the hotel's services in the local area.
  • Reviewed invoices from vendors before authorizing payment.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Oversaw recruiting, interviews and new employee hiring.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Administered new hire paperwork and maintained employee files.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Delegated work to staff, setting priorities and goals.
  • Built and maintained productive relationships with employees.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Coordinated with staff to fulfill special requests,
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Designed and sent out e-newsletter.

Photographer

Magical Realms Photography
Waterbury Center, VT
08.2014 - Current
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Cropped, manipulated and performed color balance for final images.
  • Photographed special events, parties and portraits.
  • Explained price and package details to customers.
  • Purchased materials and props for photo shoots to enhance products and appearance of subjects.
  • Strengthened customer loyalty, executing flawless customer service and account management.

Front Desk Receptionist

Best Western Hotel
Waterbury Center, VT
12.2021 - 10.2022
  • Welcomed guests and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Handled payment processing and provided guests with receipts and proper bills and change.
  • Explained policies and procedures to visitors.
  • Answered the phone and managed calls using a multi-line phone system, routing to proper extensions.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports, balanced cash register; accurately reflecting transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries/room requests made online, by phone/email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Massage Therapist, Owner

Mind Body Soul Massage
Waterbury Center, VT
06.2012 - Current
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Handled cash and credit card payments daily with consistent accuracy.

Rural Mail Carrier

United States Postal Service
Montpelier, VT
06.2020 - 12.2020
  • Sorted mail, arranging in delivery sequence for distribution.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Maintained accurate records of deliveries.
  • Delivered various types of mail on routes according to strict timelines.

Front Desk Agent

SHAPE Recreation Center
, VT
03.2016 - 05.2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted prospective members warmly, gave tours of the facility on discussed policies and amenities and issued New guest member cards.
  • Received incoming calls and resolved member issues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Put in Maintenance work orders and ensured equipment gets repaired in a timely manner.

Education

Bachelor of Arts - Media Arts

Johnson State College
Johnson, VT
05.2018

Certificate - Nursing Assistance

Heidi Richards, RN. Instructor, LNA Course
Morrisville, VT
02.2018

Certificate - Massage And Hydrotherapy

Florida School of Massage
Gainesville, FL
04.2010

Certificate - Emergency Medical Technology

NH Health And Safety Council
01.2003

Skills

  • Hotel management
  • Customer service
  • Reflective listening
  • Professional phone etiquette
  • Administrative procedures
  • Calm under pressure
  • Front desk management
  • Microsoft Suite proficient
  • Reliable and trustworthy
  • Social media marketing
  • Graphic/web design
  • Adobe Creative Suite (Photoshop, Illustrator, InDesign)

Timeline

Lodging Manager

The Stowe Village Inn
05.2023 - Current

Front Desk Receptionist

Best Western Hotel
12.2021 - 10.2022

Rural Mail Carrier

United States Postal Service
06.2020 - 12.2020

Front Desk Agent

SHAPE Recreation Center
03.2016 - 05.2018

Photographer

Magical Realms Photography
08.2014 - Current

Massage Therapist, Owner

Mind Body Soul Massage
06.2012 - Current

Bachelor of Arts - Media Arts

Johnson State College

Certificate - Nursing Assistance

Heidi Richards, RN. Instructor, LNA Course

Certificate - Massage And Hydrotherapy

Florida School of Massage

Certificate - Emergency Medical Technology

NH Health And Safety Council

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