Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Davis

Hamilton,OH

Summary

Productive Center Director and Assistant Director with 8 years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.

Overview

12
12
years of professional experience

Work History

Center Director

Sharon Hill Daycare and Preschool
Sharonville, OH
08.2022 - Current
  • Developed and managed a team of 10 employees to ensure efficient operations of the organization.
  • Coordinated financial activities, budgeting and forecasting for assigned departments.
  • Implemented policies and procedures to ensure compliance with federal, state and local laws.
  • Created and maintained reports on operational performance metrics.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.

Assistant Director

Sharon Hill Daycare and Preschool
Cincinnati, OH
07.2019 - Current
  • Managed schedules by completing work accurately and on time.
  • Cultivated and maintained relationships to promote positive work culture.
  • Directed special projects and daily operations.
  • Monitored team compliance with safety and health guidelines.
  • Handled incoming and outgoing mail, email and faxes.
  • Mentored new employees on industry practices and business operations.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Generated reports to review data and issue corrective actions for improvements.
  • Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.

Center Director

Sunshine House Early Learning Academy
West Chester, Ohio
03.2017 - 07.2019
  • Developed and deepened relationships with center children and families.
  • Maintained compliance with legal requirements and applicable guidelines.
  • Hired and coached staff on all center policies and procedures to effectively handle 120-child roster.
  • Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Director

Sunshine House Early Learning Academy
West Chester, OH
03.2016 - 03.2017
  • Managed schedules by completing work accurately and on time.
  • Cultivated and maintained relationships to promote positive work culture.
  • Monitored team compliance with safety and health guidelines.
  • Oversaw purchasing and inventory to retain physical assets.
  • Provided informational resources on promotions and services.
  • Built strong referral network to generate new business opportunities.
  • Implemented billing procedures, audited and reconciled accounts and recorded transactions.
  • Developed department performance goals and methods for achieving milestones.

Preschool Lead Teacher

Sunshine House Early Learning Academy
West Chester, OH
08.2013 - 03.2016
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Administered and documented results of student assessments.
  • Adapted instructional techniques according to student learning styles and progress.
  • Recognized early signs of emotional or developmental problems in children.
  • Used crowd management techniques to create safe and secure childcare environment.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Met with parents to discuss child behavior and academic progress.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Childcare Teacher

Tudor Time
West Chester, OH
11.2012 - 08.2013
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Observed children to record development.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Observed behavioral issues to alert parents or guardians.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Taught children foundational skills in colors, shapes and letters.

Education

Bachelor of Arts - Integrative Studies

Miami University
Oxford, OH
05.2011

High School Diploma -

Edgewood High School
Trenton
06.2004

Skills

  • Procare Solutions: Attendance and Billing
  • State and Federal regulations
  • Staff and Child scheduling and files
  • Federal Food Program (CACFP)
  • Step Up to Quality Star 5 rating
  • Daily operations of 2 centers
  • Word and Excel programs
  • Outlook for email and calendar

References

  • Adena Flores

Executive Director and Current Manager

513-370-9868

  • Jessica Drexelius

Former Coworker

513-288-3568

  • Charlotte Love

Current Employee

614-622-4022

Timeline

Center Director

Sharon Hill Daycare and Preschool
08.2022 - Current

Assistant Director

Sharon Hill Daycare and Preschool
07.2019 - Current

Center Director

Sunshine House Early Learning Academy
03.2017 - 07.2019

Assistant Director

Sunshine House Early Learning Academy
03.2016 - 03.2017

Preschool Lead Teacher

Sunshine House Early Learning Academy
08.2013 - 03.2016

Childcare Teacher

Tudor Time
11.2012 - 08.2013

Bachelor of Arts - Integrative Studies

Miami University

High School Diploma -

Edgewood High School
Heather Davis