HEATHER DEAL
Madison,TN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
55 South Restaurant
09.2022 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Server
Red Pony Restaurant
10.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Ruby Sunshine
08.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Catering Server
Red Pony Catering
08.2019 - 01.2021
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Catering Server
Flavor Catering
08.2019 - 10.2019
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Server
Cracker Barrel
05.2015 - 10.2019
- I ensured customer satisfaction, prioritized tasks, and suggested products in a food service setting
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Science - Medical Laboratory Science
The George Washington University
Washington, DC12-2024
Post-Baccalaureate Certificate - Biochemistry
Middle Tennessee State University
Murfreesboro, TN05.2019
Skills
- Sales
- Guest engagement
- Exceptional customer service
- High volume dining
- Allergy awareness
- Wine service
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Additionalinformation - Workauthorization
Authorized to work in the US for any employer
Timeline
Server
55 South Restaurant
09.2022 - Current
Server
Ruby Sunshine
08.2020 - 02.2021
Server
Red Pony Restaurant
10.2019 - Current
Catering Server
Red Pony Catering
08.2019 - 01.2021
Catering Server
Flavor Catering
08.2019 - 10.2019
Server
Cracker Barrel
05.2015 - 10.2019
- ServSafe Alcohol Certification - National Restaurant Association.
Bachelor of Science - Medical Laboratory Science
The George Washington University
Post-Baccalaureate Certificate - Biochemistry
Middle Tennessee State University
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