Heather Dittmar
Ledgewood,NJ
Summary
Compassionate and motivated nursing student with hands-on experience in patient care, customer service, and medical reception. CPR and BLS certified, with a solid foundation in medical terminology and healthcare software. Proven ability to thrive in fast-paced, team-oriented environments. Seeking to contribute clinical and interpersonal skills to deliver high-quality support to patients and healthcare teams. Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Target
Rockaway, NJ
12.2023 - Current
-Assisted customers with product inquiries and service requests.
-Collaborated with team members to improve customer service standards.
-Resolved customer complaints through active listening and problem-solving.
Medical Receptionist
AFC Urgent Care
Succasunna, NJ
05.2023 - 09.2023
- Assisted with patient intake and scheduling in a fast-paced urgent care setting
- Conducted urine drug screens and supported clinical staff
- Used medical software for documentation and data entry
- Gained working knowledge of medical terminology and patient privacy protocols
Beauty Advisor
Ulta
Ledgewood, NJ
09.2022 - 03.2023
- Provided personalized customer support and product recommendations
- Managed POS systems and maintained clean, organized displays
Customer Service Representative
Kohl’s
Ledgewood, NJ
03.2020 - 06.2022
- Handled returns, exchanges, and customer complaints
- Managed cash and financial transactions
Education
Associate of Science - Nursing
County College of Morris
Randolph, NJ01.2025
Diploma -
Roxbury High School
Roxbury, NJSkills
- Patient-focused care
- Customer service
- Problem resolution
- Electronic health records
- Medical terminology
- Problem-solving
- Team environments
- Multitasking
- High-stress scenarios
Certification
- CPR & First Aid Certified, 01/01/21, 01/01/23, 01/01/25
- BLS (Basic Life Support) Certification, Current
- Valid New Jersey Driver’s License, 10/01/20
Languages
- English, fluent
- Spanish, basic proficiency – 3 years of study
Affiliations
- Volunteer events at local public library, advisory board member 3+ years
Accomplishments
- Overlook Medical Center, Summit NJ Medical Surgical Floor
- Saint Clares Hospital, Denville NJ Medical Surgical Floor
- Saint Clares Hospital, Booton NJ Behavioral Health
- Morristown Medical Center, Morristown NJ L&D, Mother Baby, NICU, Pediatric Floors
- Saint Clares Hospital, Denville NJ Progessive Care Unit with Telemetry
Skills performed: Medication administration (IVBP, SubQ, IM, Oral), Physical assessment, Vital Signs/AM Care, Wound Care
Timeline
Customer Service Associate
Target
12.2023 - Current
Medical Receptionist
AFC Urgent Care
05.2023 - 09.2023
Beauty Advisor
Ulta
09.2022 - 03.2023
Customer Service Representative
Kohl’s
03.2020 - 06.2022
Associate of Science - Nursing
County College of Morris
Diploma -
Roxbury High School
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