HEATHER Dorn
McCullom Lake,IL
Summary
Motivated self-starter with 10+ years in the hospitality industry, demonstrating superior planning and prioritization skills. Known for creative problem-solving and a commitment to exceeding performance benchmarks. Strong leadership and customer service expertise contribute to successful team dynamics and guest relations.
Overview
11
11
years of professional experience
Work History
Bartender
Kross Inn
10.2015 - Current
- Provide pleasant and efficient services to customers and engage in conversation to build support
- Properly handle opening and closing duties to include handling cash and daily close-outs
- Responsible for keeping the establishment clean and organized according to local and state regulations
Bus Driver
Big Hollow School District 38
04.2017 - 06.2023
- Responsible for transporting Pre-K to 8th grade students across designated routes safely
- Administered daily safety inspections before and after routes
- Created a trusting and safe relationship with students and families to ensure a positive bus ride to and from school
Childcare Worker
Kiddie Cottage
05.2020 - 08.2020
- Supervised children of various ages and nurtured a positive and healthy relationship
- Engaged in fun, creative, and educational activities with children
- Communicated with families calmly and effectively
Manager/Server/Bartender
Fairmont Shores
05.2014 - 04.2019
- Recruited, interviewed, and trained new employees
- Handled various customer complaints in a respectful manner
- Created relationships with food and liquor vendors and distributors
- Managed bar operations including weekly opening and closing duties, inventory and cash flow before and after shifts, scheduling, shift change checklists, and employee policies
Education
High School Diploma -
Grant Community High School
Fox Lake, IL05.1997
Skills
- Organizational abilities
- Compassionate demeanor
- Written and verbal communication
- Meticulous attention to detail
- Conflict management
Timeline
Childcare Worker
Kiddie Cottage
05.2020 - 08.2020
Bus Driver
Big Hollow School District 38
04.2017 - 06.2023
Bartender
Kross Inn
10.2015 - Current
Manager/Server/Bartender
Fairmont Shores
05.2014 - 04.2019
High School Diploma -
Grant Community High School