Heather Dorsey
Portageville,MO
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Family Dollar
Portageville, Missouri
08.2024 - 12.2024
- Processed customer transactions using cash register efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for a positive shopping experience.
- Stocked shelves and restocked merchandise as needed throughout the store.
- Handled returns and exchanges according to store policies effectively.
- Promoted sales and special offers to customers during checkout interactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
LPN Charge Nurse
Heritage Gardens of Portageville
Portageville, Missouri
08.2016 - 10.2018
- Supervised nursing staff in daily operations and patient care routines.
- Coordinated medication administration and monitored patient responses.
- Assisted in developing care plans tailored to individual patient needs.
- Conducted regular patient assessments to evaluate health status changes.
- Communicated effectively with families regarding patient conditions and care plans.
- Managed inventory of medical supplies to ensure availability for staff use.
- Administered medications in accordance with policies and legal limitations.
- Assessed patients' health conditions and monitored changes in their condition.
- Responded promptly to emergency situations as needed.
- Ensured all safety protocols were followed during patient care.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Maintained accurate medical records and updated them regularly.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
- Educated patients on conditions, medications and self-care skills.
- Carried out physician orders accurately while adhering to hospital policies and procedures.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
- Participated in creating a safe environment by following fire safety regulations.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Documented patient medical histories, current symptoms and vitals.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Observed strict confidentiality and safeguarded all patient-related information.
Cashier
Casey's general store
Portageville, MO
07.2000 - 11.2002
- Processed customer transactions using cash register efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for a positive shopping experience.
- Managed cash drawer, ensuring accuracy during shifts.
- Stocked shelves and restocked merchandise as needed throughout the store.
- Promoted sales and special offers to customers during checkout interactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
LPN - LPN Program
Pemiscot County Vocational School of Practical Nursing
Hayti, MO 07.2009 - 07.2010
Skills
- Customer service
- Cash handling
- Payment processing
- Point of sale (POS) operation
- Sales promotion
- Stock replenishment
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Active listening
- Professionalism and courtesy
- Cash drawer balancing
- Transaction handling
- Cash handling expertise
- Guest inquiries
- Gift card handling
- Cash register operation
- Product restocking
- Identification checks
- Scanner operations
- ID verification
- Hospitality and accommodation
- Receipt handling
- Order taking
Timeline
Cashier
Family Dollar
08.2024 - 12.2024
LPN Charge Nurse
Heritage Gardens of Portageville
08.2016 - 10.2018
LPN - LPN Program
Pemiscot County Vocational School of Practical Nursing
07.2009 - 07.2010
Cashier
Casey's general store
07.2000 - 11.2002