Heather Dougherty
Akron,OH
Summary
Service-oriented professional with expertise in customer service, staff supervision, and inventory management. Proven ability to resolve conflicts and maintain quality assurance, ensuring exceptional service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Oak and Embers Tavern
Chesterland, Ohio
03.2025 - 01.2026
- Managed daily operations and ensured smooth restaurant functionality.
- Supervised staff schedules and delegated tasks among team members.
- Developed and maintained positive customer relationships through effective communication.
- Oversaw inventory management and ordered supplies as needed for service.
- Trained new employees on policies, procedures, and service standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
Service Manager
Orchid House Winery
Aurora, OH
09.2024 - 03.2025
- Supervised staff to maintain high service standards and customer satisfaction.
- Trained new employees on service protocols and wine knowledge.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Lead Server
Oak and Embers Tavern
Chesterland, Ohio
01.2017 - 09.2024
- Trained and mentored new servers on menu knowledge and customer service.
- Managed reservations and seating arrangements for optimal guest experience.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Worked with management to coordinate special functions and events.
Education
Associate of Applied Science - Information Technology
Purdue University
West Lafayette, IN10-2023
Skills
- Inventory management
- Staff supervision
- Customer service
- Employee training
- Vendor relations
- Quality assurance
- Conflict resolution
- Software and hardware proficiency
Certification
RYS 200 Yoga Alliance
References
References available upon request.
Timeline
General Manager
Oak and Embers Tavern
03.2025 - 01.2026
Service Manager
Orchid House Winery
09.2024 - 03.2025
Lead Server
Oak and Embers Tavern
01.2017 - 09.2024
Associate of Applied Science - Information Technology
Purdue University