Heather Eastridge
Bristol,TN
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
Bristol Regional Medical Center
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Customer Service Representative
ACT
10.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Small Business Co-Owner
Carpet Plus
01.2005 - 01.2019
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN05.1995
Skills
- Front Desk Operations
- HIPAA Compliance
- Healthcare Software Knowledge
- Fee Collection
- Insurance Verification
- Patient Registration
- Multitasking and Organization
- Money Handling
- Payment Processing
Timeline
Patient Access Specialist
Bristol Regional Medical Center
02.2024 - Current
Customer Service Representative
ACT
10.2022 - 02.2024
Small Business Co-Owner
Carpet Plus
01.2005 - 01.2019
High School Diploma -
Sullivan East High School