Heather English
Tuscaloosa,AL
Summary
Experienced with office management, ensuring smooth daily operations and efficient administrative support. Utilizes organizational skills and effective communication to manage tasks and client interactions. Knowledge of scheduling, record-keeping, and multitasking to support business objectives.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Tax Advisory Group
Tuscaloosa, AL
08.2023 - Current
- Facilitated effective coordination and optimization of daily schedules and appointments, contributing to overall office efficiency.
- Coordinated and assembled necessary documentation to enhance efficiency in client consultations and tax filing processes.
- Compiled and organized necessary documentation for seamless client consultations and timely tax filings.
- Maintain accurate records and databases to ensure compliance with regulatory requirements.
- Oversaw front desk operations, fostering a welcoming environment for visitors and clients.
- Oversaw office supplies inventory management, optimizing procurement processes for cost efficiency.
- Cultivated strong client relationships through attentive service during initial interactions at reception and via telephone communications.
- Facilitated effective communication by managing phone and email correspondence alongside handling mail and faxes.
Program Assistant
University Of Alabama
Tuscaloosa, AL
01.2016 - 07.2023
- Conducted research and analyzed data to inform program decisions.
- Streamlined office operations by monitoring and addressing client correspondence and data communications, improving response times.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Assisted with planning and coordinating day-to-day and special program activities.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Coordinated communication with external stakeholders to align efforts with program objectives.
- Trained and supervised employees on office policies and procedures.
- Created and updated records and files to maintain document compliance.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted team with volunteer efforts during community events. with special projects of varying degrees of complexity.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed program outreach plans by utilizing speakers and tours to engage community and boost participant numbers.
Education
Bachelor of Arts - Child Development
The University of Alabama
Tuscaloosa, AL12-1998
Skills
- Calendar Management
- Calendar coordination
- Expense Reports
- Billing and invoicing
- Vendor Management
- Data Entry
- Database management skills
- Digital Document Management
- Microsoft Office
- File organization
- Workplace organization
- Customer Service
- Visitor reception
- Accounts oversight
Affiliations
Delta Delta Delta Sorority
Timeline
Office Administrative Assistant
Tax Advisory Group
08.2023 - Current
Program Assistant
University Of Alabama
01.2016 - 07.2023
Bachelor of Arts - Child Development
The University of Alabama