Summary
Overview
Work History
Education
Skills
Timeline
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Heather Feraud

Evansville,WY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Hodder Investment Advisors
08.2020 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.

Insurance Agent and Registered Representative

New York Life & NYLIFE Securities
07.2019 - 08.2020
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Received securities licensing by passing the Securities Industry Essentials, Series 6, and Series 63.
  • Advised clients on how to invest their money in various products including annuities, IRA, or Roth IRA.

Server

The Keg And Cork
01.2019 - 08.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bartender

Firerock Steakhouse
11.2017 - 01.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Assistant Manager and Teacher

Casper Children's Theatre
07.2012 - 06.2018
  • Produced 13 theatrical performances each year within the theatre and school district servicing over 500 students.
  • Communicated clearly with employees, parents and stakeholders to keep everyone on same page and working toward established business goals.

Education

Associate of Arts - Elementary Education

Casper College
Casper, WY
05.2015

Skills

  • Coordination
  • Advanced MS Office Suite Knowledge
  • Records Preparation
  • Business Writing
  • Office Management
  • Business Administration
  • Problem Solving
  • Customer and Client Relations
  • Thorough organization skills

Timeline

Administrative Assistant

Hodder Investment Advisors
08.2020 - 08.2021

Insurance Agent and Registered Representative

New York Life & NYLIFE Securities
07.2019 - 08.2020

Server

The Keg And Cork
01.2019 - 08.2019

Bartender

Firerock Steakhouse
11.2017 - 01.2019

Assistant Manager and Teacher

Casper Children's Theatre
07.2012 - 06.2018

Associate of Arts - Elementary Education

Casper College

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Heather Feraud