Heather Fleming Konars
Ypsilanti
Summary
Compassionate Healthcare Advocate with background in patient rights, care coordination, and insurance navigation. Showcased strengths include strong interpersonal skills, advocacy acumen, and knowledge of healthcare regulations. Previous roles have emphasized improved patient experiences and outcomes through effective communication and resource utilization.
Overview
12
12
years of professional experience
Work History
Government Operations Healthcare Advocate
United Health Group
Minnetonka
04.2022 - 04.2025
- Healthcare navigator servicing Medicaid and Medicare members assisting with medical, dental, and prescription benefits, claims and authorizations, via incoming phone member services line.
Caregiver
02.2020 - 03.2022
Support Intensity Scale Assessor
Community Mental Health Partnership
Ann Arbor
12.2018 - 01.2020
- Assessed and determined the appropriate level of daily living support needed for individuals with intellectual and/or developmental disabilities.
Family Preservation Case Manager
Orchards Children's Services
Ann Arbor
01.2016 - 01.2017
- Provided in-home therapeutic case management services to Child Protective Services referred families to reduce overall risk.
Foster Care Case Manager
Judson Center
Redford
06.2015 - 01.2016
- Provided strengths-based and solution focused case management to achieve outcomes for safety, permanency and well-being of children in foster care.
Domestic Assault Advocate
SafeHouse Center
Ann Arbor
10.2013 - 05.2015
- Served as a 24 hour responder to survivors of sexual and domestic assault. Implemented trauma-informed advocacy and assisted in safety planning. Collaborated with care providers and identified a support network.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Client engagement
- Healthcare advocacy
- Healthcare navigation
- Empathy-driven support
- Case documentation
- Crisis intervention
- Health insurance knowledge
- Patient advocacy
- Claims management
- Benefit coordination
- Organize community support
References
- Alexander Degraff, Supervisor Member Service Government Operations, 763.361.2515, alexander_degraff@uhc.com
- Carmine Devivo, Chief Operations Officer - Orchards Children's Services, 313.378.6858, cdevivio@orchards.org
- Jason Newberry, Washtenaw County Waiver Coordinator-Community Mental Health, 734.222.3806, newberryj@cmhpsm.org
Timeline
Government Operations Healthcare Advocate
United Health Group
04.2022 - 04.2025
Caregiver
02.2020 - 03.2022
Support Intensity Scale Assessor
Community Mental Health Partnership
12.2018 - 01.2020
Family Preservation Case Manager
Orchards Children's Services
01.2016 - 01.2017
Foster Care Case Manager
Judson Center
06.2015 - 01.2016
Domestic Assault Advocate
SafeHouse Center
10.2013 - 05.2015
Bachelor of Science - Psychology
Eastern Michigan University