Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Oldham

Kennewick,WA

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

18
18
years of professional experience

Work History

Office Manager

Clearwater Collision & Towing
08.2018 - 03.2024
  • Complex Claims Experience, Total Loss Understanding, Rental Support, Scheduler, Exceptional Customer Service, Data Entry, Bank Deposits, Critical Thinking, Reliable and Trustworthy, Towing Dispatcher, Yearly State Patrol Inspections-Tow Logs, Tow Tickets, Tow Trucks in compliance with all state rules

Secretary

Almond and Sons Asphalt- Richland WA
04.2017 - 08.2018
  • Answer phones and assist customers, Assist Estimator with daily call list, Keep daily job logs with crew member information, material’s used along with address of job site, Log each crew members daily hours and supply to payroll on Fridays, Assist crew with directions to job site, Run crew to retrieve trucks or equipment, Assist new employees with new hire packet, Receive and send fax, Send completed job packets to owner after each job is complete
  • Packets include total materials used, crew members on job site along with each crew members hours, invoices for asphalt and top-course

Shipping and Receiving

Russ Dean RV -Pasco,WA 99301
01.2015 - 04.2017
  • Check in freight, Look over all parts for damage, Cover front and back parts counter when needed, Send warranty parts back to manufacture, Inventory all parts in shipping area and give detailed list to service, Purge warranty parts once payment has been received, Assist customers on the phone and front counter, Count cash for opening and closing, Charge out parts to customers RO

Head receptionist/Tech assistant

Grays Harbor Vet
08.2006 - 12.2009
  • Responsible for answering phones and scheduling appointments & surgeries, Opening and closing duties including counting down register and making nightly deposits, Responsible for inventory and ordering pet food and supplies, Assist with appointments and procedures as needed, Bathing, feeding, and walking animals, Cleaning kennels and doing facility laundry as needed

Education

Diploma -

Elma High School
01.1992

Skills

  • Positive Attitude
  • Organizing And Categorizing
  • Report Preparation
  • Telephone Reception
  • Reception Oversight
  • Payroll Support
  • Database Entry
  • Supply Coordination
  • Bank Deposit Reconciliation
  • Data Entry
  • Inbound Phone Call Handling
  • Clear Oral/Written Communication
  • Documentation And Reporting
  • Leadership And Supervision

Timeline

Office Manager

Clearwater Collision & Towing
08.2018 - 03.2024

Secretary

Almond and Sons Asphalt- Richland WA
04.2017 - 08.2018

Shipping and Receiving

Russ Dean RV -Pasco,WA 99301
01.2015 - 04.2017

Head receptionist/Tech assistant

Grays Harbor Vet
08.2006 - 12.2009

Diploma -

Elma High School

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Heather Oldham