Heather Gansmann
Norfolk,VA
Overview
23
23
years of professional experience
Work History
Human Resource Representative and Assistant Security Manager
MWR - Command Fleet Activities Sasebo
11.2021 - 11.2024
- Establish and maintain personnel records both physically and electronically.
- Conduct training for employees on HR laws, theories, concepts and new procedures.
- Review and analyze position descriptions and classification standards.
- Answer questions and provide guidance regarding position descriptions, OPM rules and regulations, best practices and provided assistance and resolution to management with staffing issues.
- Maintain staffing records, current PD's, USA Staffing open positions and onboarding status and updates.
- Conduct indoctrination for all new employees.
- Conduct disciplinary action with department heads including preparing required documents and letters and providing response to and from OPM.
- Worked extensively with OPM, HRO, EEO, ESO, DISS, DCSA, E-QIP, ESAMS in addition to many other departments and programs.
- Train new employees on procedures, programs and requirements necessary for proficiency with accuracy and it's role with Human Resource, the Navy, it's members and DOD Civilians.
- Conduct periodic large group, personal and teleconference, training for command changes, updates and all new programs to be used.
- Monitor and evaluate staff performance and assist with Performance Appraisals.
- Initiated background investigations and security clearances as well as monitored for progress and assisted DCSA and OPM when additional information was requested to process a clearance.
- Held periodic meetings with supervisors and staff updating them with new instructions, EEO procedures and many additional facets of Human Resources.
- Develop materials to help interpret new policies and procedures to include CNIC NAF policies. Liaison between my department and management/supervisors with suggestions on improving quality and accuracy.
- Determine pay, entitlements and benefits for new and current employees.
- Address complex issues encountered and provide solutions for problem solving.
Human Resource Supervisor
Department of Defense - Navy
Norfolk, VA
05.2018 - 10.2020
- Conduct and supervise activities for staff through daily workflow and meetings.
- Conduct indoctrination for all new employees.
- Train new employees with current procedures, expectations and requirements.
- Work with OPM, TRIM, TOPS, Outlook, Excel, PowerPoint, MMPA, NSIPS, TWMS, DMO, My Pay and many other defense programs on a daily basis.
- Train new employees on procedures, programs and requirements necessary for proficiency with accuracy and it's role with Human Resource, the Navy, it's members and DOD Civilians.
- Conduct periodic large group, personal and teleconference training for command administration including monthly TEAMS meetings for CPPA training.
- Determine pay and entitlements for active duty members.
- Determined errors with a sailor's pay or entitlements and solved complex problems to correct the error and verify the member's account is correct.
- Monitor and evaluate staff performance and volume of incoming transactions to be processed.
- Held periodic meetings with supervisors and staff updating them with new instructions, EEO procedures and many additional facets of Human Resources.
- Liaison between my department and management/supervisors with suggestions on improving quality and accuracy.
- Address problems encountered within my department and possible solutions to minimize errors and increase production which will decrease member's wait time after submitting forms and documentation for approval and/or pay change.
Project Manager
First Atlantic Restoration Company
08.2014 - 03.2015
Property & Casualty Adjuster II
American Claims Management
Carlsbad, CA
10.2012 - 10.2013
Commercial Property Specialist II
Golden Eagle Insurance
San Diego, CA
08.2011 - 07.2012
Sr. Field Claims Adjuster
Mutual Benefit Group
Huntingdon, PA
07.2008 - 08.2010
Property & Casualty Adjuster
Erie Insurance Group
Erie, PA
08.2001 - 06.2008
Timeline
Human Resource Representative and Assistant Security Manager
MWR - Command Fleet Activities Sasebo
11.2021 - 11.2024
Human Resource Supervisor
Department of Defense - Navy
05.2018 - 10.2020
Project Manager
First Atlantic Restoration Company
08.2014 - 03.2015
Property & Casualty Adjuster II
American Claims Management
10.2012 - 10.2013
Commercial Property Specialist II
Golden Eagle Insurance
08.2011 - 07.2012
Sr. Field Claims Adjuster
Mutual Benefit Group
07.2008 - 08.2010
Property & Casualty Adjuster
Erie Insurance Group
08.2001 - 06.2008