Heather Gantt
Acworth,GA
Summary
Proven leader and exceptional communicator, adept at multitasking and guest engagement, enhanced IHOP's customer satisfaction and sales. Skillfully managed teams and financial transactions, achieving performance goals with a strong work ethic. Maintains a reliable and responsible approach, ensuring high-quality service and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
IHOP
01.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
In Home Childcare
Self-employeed
01.2021 - 08.2023
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Administered medications, maintained records, and coordinated medical appointments for the proper care of children.
Manager
IHOP
02.2009 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Liberal Arts And General Studies
Wallace State Community College - Hanceville
Hanceville, AL08.2010
GED -
Jefferson State Community College
Birmingham, AL04.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Bill computation
- Reliable and Responsible
Certification
- CNA - Certified Nurse Assistant
Timeline
Server
IHOP
01.2023 - 05.2024
In Home Childcare
Self-employeed
01.2021 - 08.2023
Manager
IHOP
02.2009 - 03.2017
Liberal Arts And General Studies
Wallace State Community College - Hanceville
GED -
Jefferson State Community College
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