Heather Garrett
1214 Caracara Drive New Bern,NC
Summary
Experienced customer support specialist who remains calm under pressure, exceeds expectations and expertly finds win-win solutions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise
Remote, Remote
09.2022 - 06.2023
- Demonstrated a commitment to upholding customer privacy rights in compliance with relevant laws.
- Implemented effective de-escalation strategies to reduce complaints by 30% within the first quarter while maintaining professionalism and friendliness during daily customer calls.
- To whom this may concern,
Key Holder
Dollar General
Newport, NC, North Carolina
06.2019 - 08.2020
- Implemented and maintained security protocols for opening/closing procedures, alarm setting, and bank deposits as a Key Holder at Dollar General.
- Coordinated tasks and ensured efficient store operations and customer service.
Merchandise Executioner Team
The Home Depot
Terrell Texas
04.2018 - 05.2019
- Ensured consistent store presentation standards by efficiently restocking products, organizing merchandise, recovering misplaced items, and implementing price changes.
Operator, Pharmacy Technician in Training, Cashier, Stocker
Wal-Mart
Mesquite, Texas
10.2013 - 05.2018
- Adeptly stocked merchandise during third shift, streamlined processes to ensure product availability, and optimized store layout by organizing shelves, racks, and bins upon joining in 2013.
- Maintained medication stock accuracy and accurately labeled medications with proper information while following safety protocols for handling hazardous materials like controlled substances.
- Efficiently facilitated the move to a new Walmart store in October 2016, seamlessly adapting to stocker, cashier, operator, and customer service roles to fulfill dynamic operational demands.
Education
Diploma - History
Forney High School
05.2008
Skills
- Information Security
- Customer Relationship Management (CRM)
- Bank Deposits
- Team training and development
- Interpersonal Communication
Timeline
Customer Service Representative
Everise
09.2022 - 06.2023
Key Holder
Dollar General
06.2019 - 08.2020
Merchandise Executioner Team
The Home Depot
04.2018 - 05.2019
Operator, Pharmacy Technician in Training, Cashier, Stocker
Wal-Mart
10.2013 - 05.2018
Diploma - History
Forney High School
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