Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Gilderhus

Fairmont,MN

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

32
32
years of professional experience

Work History

Cosmetologist

Naild it Salon
Fairmont, MN
05.1992 - Current
  • Ensured proper sanitation practices were followed at all times.
  • Managed appointments through scheduling software program.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records
  • Provided manicures, pedicures and nail treatments to clients.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.

Health Unit Coordinator

United Hospital District
Fairmont, MN
01.2017 - 05.2018
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Assisted with scheduling appointments for patients and doctors.
  • Verified insurance coverage prior to patient visits.
  • Provided administrative support to nursing staff as needed.

Customer Service Representative

Herbergers
Mankato, MN
10.2016 - 04.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Consulted with customers to resolve service and billing issues.

Medical Coder

Center for Specialty Care
Fairmont, MN
02.2015 - 07.2016
  • Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
  • Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
  • Maintained up-to-date knowledge of coding changes, updates, and new rules.

Education

Some College (No Degree) - Billing And Coding

Vocational School Pennfoster
Scranton, PA

Skills

  • Scheduling
  • File Management
  • Administrative Support
  • Data Entry
  • Spreadsheet tracking
  • Multitasking and prioritization
  • Verbal and written communication

Timeline

Health Unit Coordinator

United Hospital District
01.2017 - 05.2018

Customer Service Representative

Herbergers
10.2016 - 04.2017

Medical Coder

Center for Specialty Care
02.2015 - 07.2016

Cosmetologist

Naild it Salon
05.1992 - Current

Some College (No Degree) - Billing And Coding

Vocational School Pennfoster

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Heather Gilderhus