Heather Greene
Lebanon,IN
Summary
Detail-oriented professional known for strong organizational and collaborative skills in orthodontics. Proven ability to streamline workflows, coordinate treatment plans, and support team success while ensuring a safe and welcoming environment for patients.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Orthodontic Treatment Coordinator
AW Orthodontics Present: Previous Owners Ashcraft and Frazier Orthodontics
Zionsville, IN
03.2003 - 01.2026
- Coordinated patient treatment plans, ensuring clear communication between patients/parents and orthodontists.
- Managed scheduling for consultations and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment options and post-care instructions, enhancing patient understanding and satisfaction.
- Led monthly staff meetings to discuss operational efficiencies and address team concerns proactively.
- Guided patients/parents through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Cleaned the office each week for several years.
Waitress
Frank and Mary's Restaurant
Pittsborro
08.1996 - 09.2004
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, balancing guest needs with timely service delivery.
- Collaborated with kitchen staff to ensure accurate order fulfillment and prompt service.
- Trained new waitstaff on menu knowledge, service standards, and restaurant policies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
GED -
Lebanon High School
Lebanon IN Dental Assistant -
PCI (Professional Careers Institute)
IndianapolisSkills
- Appointment scheduling
- Orthodontic terminology
- Teamwork
- Multitasking Abilities
- Financial arrangements
- Dental radiography
- Interpersonal communication
Certification
- Licensed Radiology - Active - 2/17/2028
Timeline
Orthodontic Treatment Coordinator
AW Orthodontics Present: Previous Owners Ashcraft and Frazier Orthodontics
03.2003 - 01.2026
Waitress
Frank and Mary's Restaurant
08.1996 - 09.2004
GED -
Lebanon High School
Dental Assistant -
PCI (Professional Careers Institute)